3+ years managing an Enterprise Vault system required.
Associate's degree in IT or related field, or equivalent experience required.
Intermediate knowledge of Privileged Access Management needed.
Ability to perform work independently under general supervision.
Experience in enterprise vault system support preferred.
Consultative expertise in decision-making is beneficial.
Responsibilities
Install, update, maintain, and test systems and applications.
Provide 2nd or 3rd level technical support and troubleshoot incidents.
Advise clients on system and application security enhancements.
Deliver prompt responses to service and support requests.
Utilize various security technologies for effective management and monitoring.
Understand and troubleshoot encryption and network traffic analysis.
Develop and maintain operational guidelines and improve work processes.
Benefits
Flexible remote work option with 50% on-site requirement for local candidates.
Collaboration with diverse IT teams and vendors.
Opportunities for professional development and technical skill enhancement.
Engagement in the latest security technologies and practices.
Full Job Description
Job Title: Lead Integration Engineer - III (REMOTE) Job Location: Richmond, VA
Qualifications:
Typically requires at least 3 years of relevant experience in managing an Enterprise Vault system.
Associate's degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.
Intermediate understanding of Privileged Access Management and an Enterprise credential vault application required.
Performs most work independently with general supervision and direction.
May consult with management or more senior staff in decision making.
3 years of experience preferred with an enterprise level vault system support team.
Additional Information:
Candidates living within 2 hours of a Client Bank location will work on-site 50% of their normal schedule and the remainder from home.
Key Activities:
Installs, updates, maintains, monitors, and tests the operation of systems and applications, including, but not limited to, server back-up support, vulnerability management, change/problem management, and/or asset management.
Provides technical support (typically 2nd or 3rd level support) by troubleshooting, resolving, and documenting incidents related to the end-user, systems, applications, and/or hardware.
Provide recommendations to customers regarding direction of systems and applications to help secure access, data and assets.
Provide accurate and timely response to customer requests for services and support.
Leverage a wide range of security technologies including, but not limited to:
Logical access controls
Identity and access management
Directories (AD, LDAP, etc.)
Security Incident Response
Privileged Access Management
Database and System Monitoring
End-user Password Management
Single-Sign on Systems
Understand and troubleshoot encryption (SSL/TLS), web traffic, and packet analysis.
Develop, maintain, and implement standard operating guidelines and procedures.
Review work processes to identify, design, and implement efficiency and information security improvements.
Assume subject matter expert role for privileged identity management services and technologies.
May partner with other IT teams and/or vendors to resolve incidents. Evaluates, recommends, and/or implements new hardware and software products to business areas/customers to improve efficiency, reliability, or to provide new services.
Reviews and/or create application system documentation (e.g., processes, procedures, system flow diagrams) for supported product.
Participates in District and/or System projects and/or workgroups.
On-call support required on a rotating basis, which might necessitate additional work outside of normal business hours.
