Your day at NTT DATA
The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with theopportunity to engagethrough programmaticuse cases and digitalchannels to acquire theirtechnology needs.

The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list.

The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client27s implicit and explicit needs.

This role acts as an informal team lead.

***Must be bilingual in Japanese***

In this role you will:

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients27 buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses the company27s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company27s business requirements. Developing the skills to understand the client27s business (including commercial and financial aspects) in order to bring value to them from the company27s portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company27s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

You are perfect for this role if you:

• Significant demonstrated experience in a similar role in a similar environment.
• Significant sales and client engagement experience.
• Significant demonstrated experience negotiating with clients and vendor.
• Significant demonstrated experience analyzing commercial information.

Required Qualifications:

• Basic understanding of IT infrastructure (e.g., data centers, networks).
• Native-level proficiency in Japanese.
• Effective communication skills in English for internal and external coordination.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
• Willingness to learn and use sales tools such as Salesforce (prior experience not required).

Preferred Qualifications:

• Experience in inside sales at an IT company.
• Familiarity with quotation and order workflows in IT services.
• Experience using Salesforce or similar sales tools.
• Ability to navigate ambiguous situations by proactively gathering information and consulting with supervisors.
• Understanding of both U.S. and Japanese corporate cultures.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is 57k - 105k. Actual compensation will depend on a number of factors, including the candidate27s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance,short and long termdisability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary orlegally-requiredbenefits.

Workplace type: