Job Description

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms  Shared Network Services team, you will be joining a team responsible for delivering secure and resilient network infrastructure. The role emphasizes ownership of risk remediation, audit readiness, and consistent engineering and change execution across onpremises and cloud environments.

Job responsibilities

• Own network risk identification and remediation across Shared Network Services and related platforms.
• Lead audit and risk-driven execution, including responding to Audit RFIs with timely, accurate, and well-supported information.
• Drive delivery end-to-end by prioritizing work, managing dependencies, and coordinating stakeholders across technology, cyber, and operations.
• Provide clear status reporting to senior leadership, including key risks, trade-offs, decisions needed, and delivery timelines.
• Lead remediation initiatives by identifying root causes, implementing corrective actions, and preventing recurrence through control improvements.
• Establish and maintain operational standards, including runbooks, engineering standards, network diagrams, and repeatable controls that support audit readiness.
• Define and track KRIs/KPIs and produce dashboards for leadership reporting (e.g., exposure, SLA adherence, and control health).
• Partner with Cyber, Technology, and Operations to reduce operational, cyber, data, and resiliency risk across supported platforms.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification in infrastructure engineering concepts and 5+ years of related experience.
• Infrastructure/network engineering experience with demonstrated leadership (e.g., team lead, tech lead, or manager).
• Strong understanding and hand-on experience of networking and security control concepts, including segmentation, access control, and secure change practices.
• Proven ownership of risk remediation workflows (findings/tickets), including tracking, reporting, validation, and sustainable closure.
• Experience supporting audits and regulatory expectations, including evidence collection and responding to audit inquiries.
• Experience operating in environments with strong change discipline and operational controls (e.g., ITSM processes, CMDB accuracy, and change management).
• Ability to communicate technical and risk topics clearly to engineers, partners, and senior management.
• Ability to produce clear, executive-ready reporting (KRIs/KPIs and dashboards) using tools such as Excel and PowerPoint; familiarity with SQL and Tableau/Power BI.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

• Experience with risk and controls programs and related tooling (e.g., Archer or similar GRC platforms).
• Relevant certifications (network/security or risk fundamentals) and a demonstrated commitment to continuous learning in risk and resiliency.