Job DescriptionThe Lead Field Engineer will lead a team of engineers to deploy, install and maintain servers, routers, edge switches, telecommunication systems, UPS systems, and desktop PC hardware in support of customer operations. This is a fast-paced program that requires someone who works well in a dynamic environment.
The Lead Field Engineer is responsible for procedural input to the planning, preparation, and execution of all projects. Responsible for the technical direction, leadership and training of less experienced staff. Must have the ability to complete complex assignments without direction and direct those engineers that are more junior.
Key Responsibilities:- Perform the physical setup and configuration of desktop hardware and software to include external peripherals that may be required.
- Troubleshoot network connectivity issues
- Install applicable equipment (with racks if needed)
- Perform onsite testing of equipment and coordinate with other engineers
- Install and connect applicable cables
- Coordinate pick-up and delivery of equipment
- Troubleshoot desktop and network anomalies and contact the appropriate groups for additional support
- Serve as technical liaison between the site and the appropriate technical business area for resolution of IT issues and system upgrades
- Build workstations per established procedures
- Manage software and hardware support as needed
- Maintain access control by creating new user accounts, maintain existing accounts and troubleshoot user login or access issues
- Monitor server activities and provide technical support that requires expert knowledge using advanced technical principles
- Maintain operational status of all phone systems
- After hours response/resolution for technical issues
Required Qualifications:- Education: Degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or related field; or if no degree, 8-10 years of related experience performing engineering functions on programs of similar size, scope and complexity
- 2+ years of people leadership experience
- 8+ years as an engineer supporting technical programs
- Experience in IP Related Services: TCP/IP
- Experience installing and maintaining Cisco routers and switches
- Experience with UPS systems and AC/DC power systems, including installation/connection
- Working knowledge of CAT 5 and CAT 6 cable, connectors and demonstrated capability of fabricating required equipment
- Knowledge of fiber, servers, routers, edge switches and desktop hardware
- Experience using Remedy, Visio, and MS Office
Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:
- Healthcare Coverage: Comprehensive medical, dental, and vision plans.
- Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
- Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
- Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
- Retirement Plans: 401(k) plans with company matching.
Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.
In order to be considered for a position, you must formally apply via careers.kroll.com.
The current salary range for this position is $120,000 to $140,000
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