5-7 years of managerial experience in automotive F&I or sales management role.
Strong leadership capabilities with a demonstrated ability to coach and develop teams.
Proven financial decision-making skills under strict timelines.
Exceptional organizational and problem-solving skills.
Excellent communication skills, both verbal and written.
Customer service-focused with a positive attitude in a team setting.
Valid driver's license with a satisfactory driving record.
Responsibilities
Develop and execute strategies to enhance overall F&I performance.
Collaborate with Sales Managers to set sales objectives and improve performance.
Safeguard customer information according to company policies.
Ensure all customers are offered ancillary products based on company policy.
Train staff on F&I procedures while ensuring policy adherence.
Generate daily reports on F&I performance and audits.
Assist with funding and system issues related to F&I processes.
Benefits
Paid Time Off (PTO) for personal time and relaxation.
Career growth opportunities with internal promotion policies.
Fertility and adoption assistance up to $10,000.
Comprehensive health benefits including medical, dental, and vision.
Life insurance and a 401(k) plan with employer matching.
Annual paid clothing program with branded apparel options.
Employee discounts across various products and services.
Opportunities for involvement in community service through the Walser Foundation.
Access to Employee Resource Groups for inclusion and support.
Employee Assistance Program (EAP) for personal and professional challenges.
Referral bonuses for bringing in new talent.
Full Job Description
Develop and execute the overall F&I strategy of dealership
Work with Sales Managers and Customer Specialists to set sales objectives and increase F&I performance
Follow company rules for safeguarding customer information at all times
Verify that every customer is being offered ancillary products per Walser Policy
Train and manage staff in company policies and ensure adherence to all company policies
Daily reporting to include blue sheet audit, F&I performance tracking
CIT support for funding and system issues (i.e. DMS, FUSE)
Offsite/out of state deal structure & compliance
AFIP certification and store F&I compliance adherence
Deal involvement with customers and side by side with managers
During peak business hours: credit interview, deal submission, menu involvement, etc.
During non-peak business hours: side by side deal involvement with mangers at all stages of F&I process
Executing action plans to develop underperforming sales managers
Working with sales managers to create action plans to develop underperforming customer specialists
In-store training
Daily morning CS training
Daily small group CS training
Daily 1:1 CS and manager training
Weekly sales manager training
New sales manager onboarding for F&I related topics
Sales manager F&I test outs
CS advanced F&I test outs
Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
Ensure Walser service processes and scripts are followed by employees
Support the career and professional development of staff
Lead by example and be an advocate for staff
Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You Bring:
Proven success in a managerial position
Proven ability to lead, coach and develop a team
Must have a minimum of 1 year in a sales manager or F&I manager role
Must be able to make detailed financial decisions within strict timeframes
Proven organizational, time management, and problem solving skills
Demonstrated ability to multi-task, handle frequent interruptions and shifting priorities
Demonstrated strong and effective oral and written communication skills
Must have excellent customer service skills
Must have a positive attitude and work well in a team environment
Must have a valid driver's license and acceptable driving record
What's In It For You?
Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away
Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel-on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) - Support for personal and professional challenges
Referral Program - Earn referral bonuses for referring talented candidates
