TD Bank

Lead Experience Design Strategist (US)

TD Bank • $91K — $136K *
Mount Laurel, NJ 08054In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree or equivalent work experience
  • 7+ years of experience in digital design, interaction, and visual design
  • Expertise in Figma, JIRA, Confluence, and SharePoint
  • Proven track record of leading design teams
  • Post-graduate degree in psychology, human factors, design, or related discipline preferred
  • Ability to present and justify design decisions to senior leadership
  • Experience coordinating design resources with successful prioritization

Responsibilities

  • Own and drive design strategies across multiple product areas
  • Lead planning and development of digital interface design standards
  • Direct production of site maps, prototypes, and graphics for digital properties
  • Ensure user-centered design methodologies based on customer needs
  • Participate in all phases of the product development lifecycle
  • Collaborate with Tech Leads and Product Owners for digital feature implementation
  • Mentor and enable team members, sharing Human-Centered Design best practices

Benefits

  • Growth opportunities and skill development
  • Access to a positive work environment that promotes service quality and innovation
  • Opportunities for mentorship and professional development
  • Encouragement for open dialogue regarding compensation
  • Diverse and equitable workplace culture
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Human Centered Design
Job Description:

The Lead Experience Designer owns and drives design strategies across multiple product areas, responsible for ensuring industry-leading integrated (end-to-end experiences) for enterprise customers/colleagues, agnostic of channel.

Depth & Scope:
  • Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
  • Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
  • Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
  • Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity
  • Independently manages end-to-end functional programs
  • Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
  • Takes day to day direction from Product Owner, Tech Leads and UX Design Lead within their platform/journey


Education & Experience:
  • Undergraduate degree or equivalent work experience
  • 7+ years of experience, preferably in digital design, interaction and visual design


Preferred Qualifications:
  • Expertise in Figma, JIRA, confluence, sharepoint
  • 5+ years of experience is preferred
  • Proven track record of leading design teams
  • Post-graduate degree in psychology, human factors, design, or related discipline preferred
  • Proven competencies across the user experience lifecycle (e.g., user experience strategy, service design, visual design, user research).
  • Ability to present and justify design decisions to senior leadership
  • Experience in coordinating design resources across a large volume of intakes, and successfully prioritize


Customer Accountabilities:
  • Leads the planning and development process of the Bank's digital interface design standards, usability guidelines, accessibility guidelines and development methodologies
  • Works with marketing to ensure efforts result in web sites reflective of the Bank's branding and market positioning strategies
  • Leads user-centered design methodologies to ensure ideas are accessible and based on customer needs
  • Leads and directs the production of site maps, prototypes and the creation of graphics or icons for Bank's digital properties
  • Participates in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
  • Works closely with the Tech Leads, Product Owners and product family to plan stages of digital feature implementation in the roadmap / release cycles and develop the best solutions for customers
  • Leads and directs the development of design utilizing user-centered design principles, directing other designers or content development staff as assigned, while coordinating the effort of cross-functional teams
  • Leads Human-Centered Design activities setting direction for designers in pods


Shareholder Accountabilities:
  • Adheres to enterprise frameworks or methodologies that relate to experience design activities for our business area
  • Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
  • Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
  • Participates in cross-functional / enterprise / initiatives as a experience design subject matter expert helping to identify risk / provide guidance for complex situations
  • Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
  • Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices
  • Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Leads / facilitates and/or implements actions / remediation plans to address performance / risk / governance issues
  • Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary


Employee/Team Accountabilities:
  • Mentors and enables others
  • Defines best practices and teaches the craft; influences practices across the org (L9/10) interdependent (L11/TE)
  • Teaches the craftsmanship of the practice
  • Leads through influence
  • Actively mentors and enables team members by sharing knowledge and leveraging Human-Centered Design best practices
  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
  • Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
  • Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
  • Participates in personal performance management and development activities, including cross training within own team
  • Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
  • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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