Lead Enterprise Account Manager

Cloud Software Group

$145K — $217K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in enterprise technology sales to major customers
  • Proven success in managing and expanding strategic accounts
  • Experience in complex organizations with diverse stakeholders
  • Strong skills in relationship-building with senior executives
  • Demonstrated ability to enhance customer use and expand in accounts
  • Collaborative experience with technical teams and partners
  • Excellent in communication, negotiation, and account planning
  • Bachelor's degree or equivalent experience

Responsibilities

  • Develop strategic account plans for enterprise clients in North America
  • Drive adoption and revenue growth for Enterprise Vault solutions
  • Identify expansion opportunities within customer organizations
  • Align solutions with evolving compliance and security needs
  • Build relationships with key IT and business stakeholders
  • Act as a trusted advisor for customer challenges
  • Manage renewals and expansion to maintain customer value
  • Collaborate with technology specialists and partners for success
  • Maintain pipeline development and accurate forecasting
  • Provide insights on market and customer needs for strategy

Benefits

  • Access to healthcare and life insurance
  • Disability benefits
  • 401(k) plan with company match
  • Flexible employment options in various locations
  • Opportunities for professional growth and development
Full Job Description
Key Responsibilities

Account Strategy and Growth
  • Develop and execute strategic account plans for assigned enterprise customers in North America
  • Drive platform adoption and revenue growth through expansion of Enterprise Vault solutions within existing environments
  • Identify opportunities to expand across business units, departments, and group companies
  • Align Enterprise Vault solutions with customers evolving data compliance requirements, IT strategies, and security priorities


Customer Relationship Management
  • Build and maintain strong relationships with key stakeholders including CIOs, IT leadership, security teams, procurement, and business units
  • Act as a trusted advisor to customers by understanding their business challenges and strategic priorities
  • Establish executive-level relationships to support long-term partnerships and strategic initiatives


Revenue Expansion and Renewals
  • Manage renewal cycles and expansion opportunities to ensure strong retention and long-term customer value
  • Identify and develop new use cases and solution opportunities within existing customers
  • Drive adoption of the Enterprise Vault platform and related solutions across the enterprise


Cross-functional Collaboration
  • Partner closely with Account Technology Specialists and Product Management teams to deliver successful outcomes
  • Work collaboratively with system integrators, resellers, and distributor partners to drive customer success and adoption
  • Coordinate internal teams to support complex deal execution and customer initiatives


Pipeline and Forecast Management
  • Maintain a disciplined approach to pipeline development, deal execution, and forecasting accuracy
  • Manage complex enterprise sales cycles involving multiple stakeholders and decision makers
  • Track progress against account plans and revenue targets


Market and Customer Insights
  • Provide insights on customer needs, market trends, and competitive landscape
  • Contribute feedback to internal teams to support go-to-market strategy and product evolution


Required Qualifications
  • 5+ years of experience selling enterprise technology solutions to large enterprise customers
  • Demonstrated success managing and expanding strategic enterprise accounts
  • Experience navigating complex customer organizations with multiple stakeholders and long sales cycles
  • Strong relationship-building skills with the ability to engage senior executives and decision makers
  • Proven ability to drive customer adoption and expansion within existing accounts
  • Experience working collaboratively with technical teams and partner ecosystems
  • Excellent communication, negotiation, and account planning skills
  • Bachelor's degree or equivalent experience


Preferred Qualifications
  • Experience selling Enterprise Vault solutions or comparable enterprise platforms such as Veritas, Arctera, Global Relay, Smarsh, Proofpoint, Purview, etc.
  • Knowledge of data compliance market, regulated industries, and public sector customers
  • Experience driving enterprise platform adoption, migrations, or licensing transitions
  • Experience working with SI partners, resellers, and distributor ecosystems in North America
  • Business-level English proficiency, with the ability to communicate effectively with global stakeholders


Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.CA generally ranges: $145,282-$217,922All other locations fall under our General State range: $127,440-$191,160Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

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