Job PurposeThe Customer Performance Lab is seeking a highly motivated Lead Data Scientist to lead the next generation of AI-enabled analytics solutions across the Customer Organization.
This role will focus on applying Generative AI, machine learning, semantic modeling, and enterprise data platforms to transform how business users consume insights, interact with data, and make decisions. The successful candidate will develop AI-powered analytics solutions that leverage customer operational data, call transcripts, knowledge stores, and semantic layers to deliver scalable business value.
This position will partner closely with Customer Operations, IT, and Business Transformation teams to drive AI adoption and modernize the analytics experience
Key Accountabilities- Design, develop, and optimize Retrieval-Augmented Generation (RAG) solutions that combine AI models with enterprise knowledge stores, semantic layers, and operational data to improve response accuracy and business relevance.
- Build and maintain AI knowledge architectures, including metadata frameworks, vector stores, business glossaries, semantic models, and contextual data repositories that enable AI systems to understand Customer Operations data and processes.
- Develop reusable AI skills, agents, copilots, and prompt frameworks that automate analytical workflows, KPI interpretation, root cause analysis, dashboard generation, and insight discovery.
- Lead AI cost optimization initiatives by leveraging knowledge stores, retrieval patterns, caching strategies, model selection, and token management techniques to reduce operational expenses while maintaining performance.
- Partner with engineering teams to deploy AI capabilities into business applications, dashboards, and web-based solutions.
- Hands-on experience building and deploying RAG (Retrieval-Augmented Generation) solutions.
- Experience with vector databases, embeddings, semantic search, and document retrieval techniques.
- Experience integrating LLMs through APIs such as OpenAI, Snowflake Cortex, Databricks AI, Anthropic, or similar platforms.
- Experience with prompt engineering, grounding, hallucination mitigation, and AI evaluation frameworks.
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Qualifications- Bachelor's, Master's, PhD in Data Science, Computer Science, Statistics, Applied Mathematics, Engineering, or a related quantitative field.
- Strong Python development skills with demonstrated experience building production-ready analytics, AI, automation, API integration, or data engineering solutions.
- Experience working with enterprise AI technologies, including AI/LLM APIs, prompt engineering, retrieval frameworks, AI assistants, copilots, or workflow automation solutions.
- Experience with Retrieval-Augmented Generation (RAG), vector search, knowledge stores, machine learning, statistical analysis, or predictive modeling is highly desirable.
- Experience deploying solutions through APIs, web applications, dashboards, or enterprise reporting platforms is preferred.
- Strong SQL and data platform experience, including data modeling, transformation, and optimization within modern cloud environments such as Snowflake, Databricks, Microsoft Fabric, or equivalent platforms.
More InformationSalaryMA: $153,000 - $180,000 a year DNY: $164,000 - $192,000 a year UNY: $136,000 - $160,000 a year.National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
