We are looking for a Lead Data Center Operations & Systems Technician to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.

In this lead technical role, you will lead complex data center operations, infrastructure deployments, maintenance activities, and incident response across server, network, storage, cabling, and supporting systems. You will provide technical direction, coordinate resources and readiness, resolve escalated issues, and drive documentation, reporting, training, and continuous improvement. This is a hands-on lead role and requires alignment with the client's best practices and safety protocols.

Responsibilities:

• Lead and perform complex installation, rack, stack, cabling, configuration, maintenance, migration, and decommissioning work across servers, network devices, storage systems, rack power distribution units, and rack and MOR cabling.
• Serve as a technical escalation point for hardware, software, imaging, network, connectivity, and configuration issues; lead root-cause analysis and coordinate restoration or remediation activities.
• Review server, network, storage, and device health, alerts, tickets, and logs; identify systemic risks and establish clear response, escalation, and follow-through actions.
• Configure, review, and validate switches, firewalls, wireless access points, IP addressing, VLANs, DHCP, DNS, domain access, and device-to-device communication within approved scope and change controls.
• Lead server imaging and deployment using MDT, WDS, PXE, or equivalent environments; oversee patching, firmware, baseline configuration, validation, exception handling, and deployment readiness.
• Own technical planning for complex installations, maintenance windows, and deployments, including scope, sequencing, resource allocation, dependencies, implementation notes, readiness criteria, rollback planning, validation, and stakeholder coordination.
• Prioritize and allocate equipment and technical resources across competing operational and project demands based on urgency, risk, business need, and readiness.
• Review configuration backups and recovery evidence, identify gaps, and ensure procedures support operational recovery requirements.
• Establish and maintain high-quality technical procedures, network diagrams, maintenance histories, repair records, configuration standards, inventory controls, and knowledge documentation.
• Oversee project, inventory, and asset tracking accuracy; develop operational, inventory, compliance, capacity, and project-status reporting for stakeholders.
• Identify operational trends, control gaps, recurring issues, and process inefficiencies; lead corrective actions and measurable continuous-improvement initiatives.
• Provide day-to-day technical direction, mentoring, training, work review, and knowledge transfer for junior and mid-level technicians; support safe execution without substituting for formal people-management responsibilities.
• Represent data center operations in technical discussions, readiness reviews, incident reviews, and cross-functional planning; communicate risks, tradeoffs, blockers, and recommendations clearly.

Qualifications:

• 5+ years of progressively responsible hands-on experience in data center operations, infrastructure engineering, systems administration, network support, or a comparable mission-critical technical environment.
• Advanced practical knowledge of enterprise server, network, storage, cabling, power-distribution, imaging, deployment, maintenance, and decommissioning activities.
• Strong knowledge of TCP/IP, switching, VLANs, DHCP, DNS, firewalls, wireless networking, domain access, device communication, and systematic troubleshooting.
• Demonstrated experience leading complex deployments, maintenance windows, incident response, technical work planning, resource coordination, and validation activities.
• Ability to diagnose escalated and cross-domain issues, perform root-cause analysis, assess operational risk, and drive issues through resolution.
• Experience developing or governing technical procedures, network diagrams, implementation documentation, inventory controls, reporting, and knowledge-management practices.
• Demonstrated ability to mentor technicians, review technical work, influence stakeholders, and lead through ambiguity without requiring formal managerial authority.
• Ability to work onsite, perform hands-on equipment tasks, and meet the physical and scheduling requirements of the assigned data center environment.

Preferred Qualifications:

• Bachelor's degree in information technology, computer science, networking, engineering, or a related discipline, or equivalent professional experience.
• Cisco CCNA or CCNP, CompTIA Server+ or Security+, Microsoft, ITIL, or equivalent advanced certification.
• Experience leading operations in a large-scale, high-availability, safety-sensitive, or compliance-controlled data center environment.
• Experience with capacity planning, operational metrics, audit readiness, change management, problem management, or formal continuous-improvement methods.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is from $36.06 to $44.71 USD/hour, with a midpoint of $40.38 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Onsite - Redmond & Totem Lake