About the Role

The purpose of this role is to run the day-to-day execution of a client contract, supporting the Account Director in managing operational, financial, and service delivery activities for a dedicated account. This position is hands-on and execution-driven, focused on ensuring contracted services are delivered accurately, efficiently, and in alignment with client requirements.

This role is not responsible for reviewing or negotiating contracts. Instead, the focus is on understanding a single client contract and executing against it, managing workflows, vendors, and systems to ensure smooth account operations.

What you'll do:
• Serve as the primary operational support to the Account Director, helping manage the day to day execution of the client contract.
• Develop a strong working understanding of the client contract and ensure services are delivered in line with contractual scope and requirements.
• Manage the Extra Works process from an Accounts Payable perspective, including:

oCoordinating with vendors

oReviewing and processing invoices

oEnsuring correct cost coding and financial accuracy
• Act as the operational owner for vendor coordination, including follow ups, issue resolution, and invoice accuracy.
• Oversee Help Desk and CMMS workflows, ensuring work orders are created, tracked, updated, and closed accurately and on time.
• Support technician dispatch and scheduling, including coordination of reactive maintenance activities.
• Monitor reactive maintenance performance and assist in prioritization and escalation as needed.
• Maintain accurate records across operational and financial systems related to work orders, invoices, and service delivery.
• Partner with internal teams to ensure timely resolution of service issues and operational requests.
• Prepare basic operational and financial reports to support account oversight and decision making.
• Identify process gaps or inefficiencies and recommend practical operational improvements.

What you'll need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor's degree preferred, or equivalent combination of education and 3+ years of experience in operations coordination, facilities operations, or account support roles.
• Proven experience supporting day to day account operations, including partnering with an Account Director or Account Manager.
• Strong working knowledge of Accounts Payable processes, including vendor invoice review, cost coding, and reconciliation.
• Hands on experience working with CMMS and Help Desk systems, including work order tracking and status management.
• Experience supporting reactive maintenance workflows and coordinating technician dispatch activities.
• Demonstrated ability to manage multiple operational tasks in a fast paced environment with strong attention to detail and follow through.
• Proficiency with Microsoft Office tools, including Excel, Outlook, and Word.
• Strong written and verbal communication skills, with the ability to provide timely, accurate, and professional support to internal teams and vendors.
• Solid understanding of financial fundamentals, including basic calculations such as percentages and cost allocations.
• Ability to interpret operational documentation and procedures and apply them effectively to daily execution.
• Strong organizational skills with the ability to follow established procedures and meet deadlines.
• Sound judgment in day to day decision making; errors may have short term operational impact and require timely resolution.

Pay Disclaimer: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $80,000 annually and the maximum salary for this position is $110,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.