Job DescriptionAs Lead, Community of Practice (CoP) you will:
- Shape and standardize CoP practices with measurable outcomes across the value team-designing collaborative experiences and enabling knowledge sharing communications to drive adoption of best practices and improve how engineers connect and learn.
- Apply UX and content design expertise to create intuitive, end-to-end experiences for CoP platforms and knowledge assets, including ideation, concept development, and usability improvements.
- Provide strategic guidance to ensure CoP operations meet business needs for usability and quality; identify opportunities for process simplification and continuous improvement.
- Leverage Agile methodology to collaborate effectively with product teams, foster a culture of engineering and communications best practices, and manage change initiatives with adaptability and risk awareness.
- Drive adoption of new services and capabilities by developing knowledge-sharing strategies, training frameworks, communications channels, and organizing community-driven onboarding sessions.
- Lead community engagement through Open Hours, TechTalks, and innovative formats that strengthen collaboration and accelerate knowledge transfer.
- Demonstrate experience in UX design using platforms such as Confluence and SharePoint, combined with Agile project management and community facilitation skills.
Responsibilities but not limited to:- Establish and continuously evolve a scalable CoP framework across multiple product teams, forming a rotating council to ensure inclusiveness of ideas and drive adoption of engineering best practices.
- Design and curate high-quality, reusable solutions that enable community contributions, foster collaboration, and accelerate adoption of best practices through ongoing communications.
- Analyze user behaviors and feedback to enhance the end-to-end community experience and improve usability of CoP platforms and resources.
- Develop and maintain knowledge-sharing strategies and assets, including repositories, workshops, communications, and training curricula, in partnership with cross-functional teams and product team channels.
- Streamline processes and enable self-service capabilities by collaborating with development teams to build automation workflows (e.g., Power Automate) and leverage Generative AI tools (e.g. Copilots & Gemini Enterprise) to enhance community management and simplify knowledge-sharing experiences.
- Plan and deliver community engagement initiatives, managing the backlog of activities such as Open Hours, TechTalks, announcements, and knowledge-sharing events to ensure timely execution.
- Shape the CoP roadmap and engagement strategy to strengthen collaboration, enhance communications, promote standards, and elevate the overall community experience.
- Identify and implement opportunities for process simplification and continuous improvement to optimize CoP operations.
- Stay current with industry trends and emerging technologies, recommending adoption where appropriate to keep the CoP innovative and relevant.
- Promote engineering practices, standards, and guidelines through effective use of collaboration tools including Jira, Confluence, SharePoint, MS Teams, and Viva Engage.
Position Qualifications:Education Minimum Requirement:- HS Diploma required.
- Preferred BSc Degree in Computer Science, Engineering, or equivalent experience or MSc Degree
Required Experience and Skills:- 5+ years of experience in UX/content design and management using SharePoint and Confluence.
- 5+ years working on Agile projects (Scrum) and knowledge of Jira.
- Experience with Generative AI tools and GitHub is preferred.
- Experience working with distributed teams (onshore/offshore).
- Experience owning and delivering digital products and content throughout their lifecycle.
- Strong written and oral communication skills; ability to align stakeholders on complex technical decisions.
- Self-motivated team player, able to work independently and collaboratively.
Required Skills: Agile Methodology, Audit Management, Backlog Management, Business Process Improvements, Collaboration Tools, Community Engagement, Community Management, Computer Science, Data Modeling, Digital Products, Emerging Technologies, Governance Management
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:No Travel Required
Flexible Work Arrangements:Not Applicable
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:08/13/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
