In this role, you will:

• Lead a variety of servicing activities for complex commercial products
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
• Evaluate and upload data into the systems of record
• Research complex business and operational decisions
• Ensure compliance with all policies, procedures, and regulatory requirements
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
• Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience recommending and documenting business procedures and best practices, identifying process gaps, and offering alternatives
• 5+ years of financial services experience
• Experience supporting business execution, implementation, or strategic initiatives
• Experience updating and certifying procedures
• Controls management experience including the implementation of governance documents
• Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
• Skilled in reviewing and editing material authored by others
• Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
• Experience completing quality control assessments of the work performed by team
• Experience in serving as team lead or escalation point
• Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
• Partners with clients to review audience and develop strategy to address technical documentation needs

Job Expectations:

• Hybrid work schedule

Locations:

• Charlotte, NC
• Des Moines, IA
• Irving, TX
• Minneapolis, MN

This position is not eligible for Visa Sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.