Ansira

Lead Client Delivery - Create

Ansira • $90K — $120K *
US-Anywhere
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in marketing, business, or related field or equivalent experience
  • 4+ years in advertising, client or project management; SaaS experience preferred
  • Strong project management and organizational skills
  • Excellent verbal and written communication capabilities
  • High attention to detail with strong analytical skills
  • Ability to maintain composure under pressure and meet tight deadlines
  • Familiarity with marketing services and print production preferred

Responsibilities

  • Manage day-to-day client deliverables for assigned accounts
  • Maintain strong client relationships as operational point of contact
  • Oversee projects from planning to execution ensuring quality and timeliness
  • Collaborate with teams to set expectations and communicate client needs
  • Identify issues, research solutions, and drive resolution
  • Prepare documentation such as timelines and status reports
  • Train team members and support client training efforts

Benefits

  • Flexibility in work schedule to meet client deadlines
  • Opportunities for thought leadership and professional growth
  • Supportive team environment with cross-functional collaboration
  • Access to training and development resources
  • Potential for minimal travel as part of the role
Full Job Description
The Lead - Client Delivery Create is responsible for overseeing day-to-day operational delivery and coordination of client projects in a fast-paced environment. This role manages all aspects of technical and creative projects-including planning, requirements gathering, execution, timelines, troubleshooting, and quality-while partnering closely with internal teams and external clients. The Lead applies a deep understanding of Ansira's products and services to provide strategic recommendations, strengthen relationships, and drive process improvement to meet client objectives.
Duties/Responsibilities
  • Responsible for managing day-to-day client deliverables on assigned accounts, including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management, while overseeing junior associates' workload as directed with Manager support to ensure accuracy and on-time delivery.
  • Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
  • Oversee technical and creative projects from planning through execution, ensuring quality, functionality, and on-time delivery.
  • Collaborate with cross-functional teams to set expectations, priorities, and deadlines; communicate client requests, concerns, and feedback effectively.
  • Identify and report issues, research root causes, and drive resolution.
  • Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes
  • Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users.
  • Demonstrate a strong understanding of Ansira's products and services; provide recommendations to support client objectives
  • Lead internal and external meetings, capture action items, and ensure follow-through.
  • Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
  • Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
  • Track and record work time against projects to support accurate forecasting and billing.


Required Skills/Abilities
  • Strong project management skills; able to manage multiple projects and deadlines in a fast-paced environment.
  • Excellent verbal and written communication; capable of summarizing complex details clearly for stakeholders.
  • High attention to detail with strong analytical and problem-solving abilities.
  • Exceptional organizational and time-management abilities; proven capacity to meet deadlines and adapt to changing priorities.
  • Strong interpersonal skills; effective in working with cross-functional teams.
  • Must be available for a flexible schedule to meet client advertising deadlines
  • Quick learner with solid computer proficiency and ability to adapt to new software and applications rapidly.
  • Ability to maintain accuracy and professionalism under high volume and pressure.
  • Self-motivated, collaborative team player with a strong work ethic.
  • Familiarity with marketing services, local/channel marketing programs, and/or print production/fulfillment preferred.
  • Minimal travel may be required.

Education and Experience
  • Bachelor's degree or equivalent experience in marketing, advertising, communications, business, or a related field.
  • 4+ years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.
  • Previous experience with print production and/or print fulfillment preferred.
  • Experience supporting US-based clients or global teams is a plus.

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.

About Ansira

Ansira is a marketing and advertising agency that provides data-driven marketing solutions to businesses. The company was founded in 1919 and is headquartered in San Antonio, Texas. Ansira offers a range of services, including customer relationship management, digital marketing, and marketing automation. The company has worked with a number of high-profile clients, including Coca-Cola, Domino's Pizza, and Panera Bread. In 2019, Ansira was acquired by Advent International, a private equity firm.
Learn more about Ansira
Size
850 employees
Industry
Media
Founded
1919
* Ladders Estimates

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