Key Responsibilities

Credit Content Strategy & Development

• Serve as the primary content consultant for Business Banking credit and lending initiatives.
• Partner with credit subject matter experts to develop readiness strategies and supporting content.
• Create and maintain learning resources, job aids, leader playbooks, process guides, FAQs, presentations, and reference materials.
• Ensure content reflects current credit policies, procedures, regulatory, compliance, and risk requirements, and business objectives.
• Translate complex credit concepts into simple, actionable guidance for bankers and leaders.

Initiative Enablement & Readiness

• Lead content workstreams for large-scale credit initiatives, system enhancements, and process changes.
• Assess impacts to frontline bankers, leaders, and support teams.
• Develop integrated readiness plans utilizing content, communications, training, and support resources.
• Coordinate with key partners to ensure readiness deliverables are completed on time and aligned with implementation plans.
• Support change management efforts by identifying adoption risks and recommending mitigation strategies.

Stakeholder Partnership

• Build strong partnerships with Credit, Lending Strategy, Underwriting, Risk, Academy, Operations, and Product partners.
• Facilitate content reviews and stakeholder alignment sessions.
• Consult with business partners to identify readiness gaps and recommend solutions.
• Represent the Resource & Content Development team on credit-focused initiatives and governance discussions.

Content Governance & Continuous Improvement

• Develop and maintain content in accordance with established content development and maintenance controls, ensuring quality, consistency, and compliance.
• Gather field, key stakeholder feedback, and performance insights to improve content and increase measurable engagement and adoption.
• Identify opportunities to streamline content assets, reduce duplication, and improve banker experience.
• Contribute to team processes, content standards, and operational excellence initiatives.

Required Qualifications

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 5+ years of Business Banking, Commercial Banking, Lending, Credit, Underwriting, Sales Enablement, Learning & Development, or related experience.
• Experience supporting Business Banking lending products, including: Business Lines of Credit, Practice Finance, Commercial Real Estate, SBA Loans, Asset Secured Lending, Working Capital Solutions
• Experience with nCino or other lending platforms.
• Knowledge of Wells Fargo credit policy and risk management frameworks.
• Experience presenting to senior leaders and executive stakeholders.
• Demonstrated experience with business credit products and lending processes.
• Strong understanding of commercial or business banking credit concepts, credit risk, underwriting, and loan origination practices.
• Experience leading cross-functional initiatives and managing multiple priorities simultaneously.
• Outstanding written communication and content development skills.
• Strong proficiency with Microsoft Powerpoint, Excel, experience with executive-ready PowerPoint presentations
• Ability to influence and collaborate across multiple business groups and leadership levels.
• Strong analytical, organizational, and project management capabilities.

Why This Role Is Important

This role serves as credit subject matter lead, ensuring the growing volume of lending and credit initiatives are supported with high-quality readiness materials, clear communications, and effective enablement solutions. The position helps bridge complex credit strategies and frontline execution, enabling bankers to confidently serve customers while maintaining sound risk and compliance practices.

Posting End Date:

*Job posting may come down early due to volume of applicants.