JOB SUMMARY
The Lead II will utilize analytical skills, judgment, and business analysis knowledge areas to identify, prioritize, structure, and solve complex enterprise problems. This role acts as the primary liaison between the team and the customer, serving as a Subject Matter Expert (SME) for business and strategic needs. The Lead II will facilitate stakeholder collaboration, devise strategies, and ensure designed and delivered solutions align with stakeholder requirements. This position involves defining solution approaches, identifying business improvement opportunities, and managing requirements throughout the lifecycle, including proactive adoption of best practices and tools.

Key Responsibilities
• Identify, prioritize, structure, and solve complex problems using analytical skills and judgment.
• Collaborate with customers to understand and define enterprise goals and objectives.
• Contribute to sprint planning and estimation by highlighting dependencies, constraints, and business impact.
• Serve as the team's representative to the customer, acting as a SME for business and strategic needs.
• Apply Business Analysis (BA) knowledge areas appropriately to address business problems.
• Analyze business needs and solutions, devise strategies, and facilitate stakeholder collaboration.
• Validate and verify information to identify solution options that meet business needs.
• Align designed and delivered solutions with stakeholder needs.
• Establish and implement effective requirement creation and management practices.
• Champion requirements elicitation using proven techniques like interviews, document analysis, workshops, surveys, use cases, and workflow analysis.
• Define the solution approach, identify business improvement opportunities, allocate requirements, and develop design options.
• Define software quality attributes, external interfaces, constraints, and other non-functional requirements.
• Monitor the market for technologies and processes to manage business analysis information.
• Develop training materials and tips to improve stakeholder efficiency in using business analysis tools.
• Coordinate with large or multiple teams across functions, issues, locations, and time zones.
• Develop a network of Subject Matter Experts (SMEs) inside and outside the organization.
• Develop innovative approaches for using new tools, templates, and processes.
• Develop engagement strategies to support organizational transformation.
• Assist in driving transformational programs for the organization or customer's enterprise.
• Proactively identify business problems, constraints, and dependencies that lead to tangible stakeholder benefits.
• Champion written and verbal communication within and outside the organization.
• Negotiate options versus value delivered with stakeholders.
• Develop and drive adoption of tools, templates, and processes for aligning requirements and design.
• Utilize multiple business analysis tools to elicit, document, and manage requirements.
• Use a combination of metrics and strategic analysis to recommend appropriate solutions to business problems.
• Establish and ensure team adherence to engagement-specific processes.
• Maintain project artifacts to high standards, ensuring proper documentation and communication to stakeholder groups.
• Proactively drive adoption of tools and templates to support effective decision-making and approval processes.
• Conduct trainings and workshops to grow the BA community.
• Monitor junior BAs and assist in identifying areas for improvement.
• Assist in identifying new business opportunities and recommending solutions.

Required Qualifications
• Analytical, organizational, and problem-solving skills.
• Ability to analyze problems and opportunities, identify value-driven changes, and understand the impact of those changes.
• Capability to rapidly assimilate diverse information and choose effective learning and analysis methods.
• Competencies include Creative Thinking, Decision Making, Learning, Problem Solving, Systems Thinking, Conceptual Thinking, and Visual Thinking.
• Exhibit ethical behavior, personal accountability, trustworthiness, organization, time management, and adaptability.
• Good knowledge of the business, industry, organization, solution, or methodology within which the business analyst operates.
• Ability to recognize potential limitations and opportunities and manage risks.
• Understanding of current trends, market forces, market drivers, key processes, services, products, definitions, customer segments, suppliers, practices, and regulations.
• Adapt communication styles to match the knowledge and communication styles of recipients.
• Proficiency in verbal, non-verbal, physical, and written communication, with strong listening skills.
• Ability to facilitate conversations to productive conclusions.
• Ability to relate, cooperate, and communicate with diverse individuals, including executives, sponsors, colleagues, team members, developers, vendors, end users, customers, and SMEs.
• Facilitate stakeholder communication, provide leadership, encourage comprehension of solution value, and promote stakeholder support.
• Exceptional negotiation and conflict resolution skills.
• Good working knowledge of software applications and tools for communication and collaboration.
• Ability to create and maintain requirements artifacts, model concepts, track issues, and increase productivity.
• Excellent knowledge of prototyping, simulation, modeling, and diagramming tools.
• Familiarity with requirements management technologies for workflow, approval, baselining, traceability, change control, and management.
• Proficiency in presentation software for team and stakeholder communication and collaboration.
• Advanced knowledge of various BA techniques and the expertise to select and apply the appropriate technique.
• Expertise in business analysis techniques including: Brainstorming, Business Cases, Document Analysis, Business Rules Analysis, Prototyping, Data Mining, Estimation, Financial Analysis, Functional Decomposition, Interviews, Item Tracking, Lessons Learned, Process Analysis and Modelling, Reviews, Root Cause Analysis, Risk Analysis and Management, Survey/Questionnaire, Workshops, Mind Mapping, Scope Modelling, Stakeholder Maps, Metrics and Key Performance Indicators (KPIs), Benchmarking & Market Analysis, Interface Analysis, Data Flow Diagrams, Use Cases, User Stories, Backlog Management, Acceptance and Evaluation Criteria, Business Model Canvas, Concept Modelling, SWOT Analysis, Organizational Modelling, Vendor Assessment.
• Proficiency in developing process flow diagrams, use cases, current/future state diagrams, and functional/technical requirements in the form of user stories or as indicated by the customer.
• Good understanding of Software Development Life Cycle (SDLC) and Methodologies.
• Ability to develop an innovative approach for using new tools, templates, and processes that explain the rationale for adoption.
• Ability to develop a network of SMEs inside and outside the organization by contributing to and drawing knowledge from the network.
• Experience in creating innovative ways to perform various BA tasks using common techniques.

Preferred Qualifications
• Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis).
• Expertise in developing and driving adoption of tools, templates, and processes for planning a business analysis approach.
• Capability to create new and innovative processes, tools, or techniques for isolating critical information during discovery.
• Expertise in developing engagement strategies to support organizational transformation and address stakeholder resistance.
• Ability to engage others to share information not readily shared.
• Capability to capture best practices in planning stakeholder engagement and disseminate them.
• Experience in creating new methods for locating and analyzing the accuracy and importance of data.
• Capability to develop new organizational structures for managing business analysis information.
• Experience in developing new processes to identify and overcome business performance issues.
• Ability to develop non-traditional ideas for identifying business analysis performance improvement opportunities.
• Capability to create new tools and strategies for identifying innovative solutions.
• Continual monitoring of processes for improvement opportunities.
• Authority in analyzing performance and developing improvement plans.
• Capability to create elicitation support material templates.
• Ability to develop approaches and tactics for developing greater organizational understanding.
• Foster a collaborative approach to encourage feedback, opinions, and acceptance of elicitation tools and templates.
• Experience being sought for advice, support, and training on effective elicitation preparation.
• Quickly understand team capabilities and skill/knowledge gaps.
• Consistently find common ground between differing viewpoints.
• Define strategies and plans for influencing multiple decision makers.
• Develop and drive adoption of tools to help others adjust communication styles.
• Provide examples for handling specific circumstances with appropriate messaging.
• Develop an approach to assess newly elicited results against source information and other elicitation results.
• Create new methods for analyzing the accuracy, importance, and validity of data.
• Debate issues to bring critical points to the forefront for decision making.
• Anticipate objections and proactively overcome them with data.
• Routinely perform scenario planning and exercise due diligence when validating information.
• Develop repeatable approaches for communicating business analysis information.
• Recognized authority on customizing messaging to various organizational levels.
• Foster collaborative approaches to collect feedback and opinions on new communication methods.
• Authority in enhancing collaborative relationships with stakeholders at all organizational levels.
• Consistently maintain enriched relationships with stakeholders.
• Create innovative ways to use common techniques for aligning requirements and designs, such as Functional Decomposition.
• Recognized as a visionary in aligning requirements and designs, leading complex change initiatives.
• Mastery of business analysis tools, resulting in frequent peer support engagement.
• Develop and drive adoption of an archival system for historical requirements and their implementation.
• Plan and devise innovative ways to maintain requirements and designs for reuse, ensuring accuracy and consistency.
• Demonstrate subject matter expertise in prioritization to resolve issues independently.
• Foster a collaborative approach to obtain feedback and agreement on new prioritization methods.
• Capture prioritization best practices and broadcast them to the business analysis community.
• Incorporate product, service, business, and industry acumen into prioritization.
• Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs.
• Apply foresight when connecting concepts to enterprise components.
• Authority in evaluating the impact of proposed changes to requirements and designs.
• Assemble and/or develop resources, processes, and tools to deal with unforeseen issues and obtain approval.
• Develop a responsive network of empowered people and resources.
• Demonstrate subject matter expertise in obtaining agreement and approval of requirements and designs.
• Analyze current state to understand the reasons for change and the impact of the change.
• Apply foresight to predict external drivers for change and recommend how to address them.
• Consistently influence business policies and practices.
• Create new ways to identify potential alternatives to address business needs.
• Authority in determining the conditions to meet business needs.
• Apply foresight to identify and overcome potential roadblocks.
• Predict competitor actions and how to counteract them.
• Authority in preventing undesirable consequences during transition to future state.
• Create and drive adoption of tools, templates, and processes for developing transition states.
• Develop metrics and a rating system for evaluating solutions.
• Develop and proactively drive adoption of new tools or templates for evaluating alternatives.
• Develop an innovative approach for using new tools, templates, and processes with rationale for adoption.
• Capture change strategy best practices and broadcast them.
• Continually monitor the industry for best practices leading to more effective design options.
• Authority in developing design options that achieve desired future states.
• Develop approaches and tactics for developing greater organizational understanding regarding potential value to recommend the right solution.
• Capture best practices in analyzing potential value and solution recommendation and broadcast them.
• Develop new and innovative evaluation methods, including metrics and measurement tools.
• Capture best practices in measuring solution performance and broadcast them.
• Analyze business-related metrics from financial statements and make recommendations.
• Develop non-traditional ideas for analyzing performance measures.
• Create and drive adoption of tools, templates, and processes to help identify internal factors restricting solution value realization.
• Develop new and innovative methodologies for problem-solving and critical thinking.
• Capture best practices on assessing solution limitations and broadcast.
• Determine how external factors are restricting solution value realization.
• Create and drive adoption of tools, templates, and processes to help identify external factors restricting solution value realization.
• Consistently ide