About this role:

Wells Fargo is seeking a Lead Business Accountability Specialist to join the Global Employee Fraud Monitoring & Fraud Policy Monitoring and Assurance team. Reporting directly to the Head of Global Employee Fraud Monitoring & Fraud Policy Monitoring and Assurance, this role is responsible for independently monitoring, assessing, and measuring the quality and effectiveness of the Global Employee Fraud Monitoring & Fraud Policy framework. The role supports oversight across policy governance, centralized execution, insights and analysis, fraud risk events, monitoring strategies, and monitoring operations.

The Lead Business Accountability Specialist will design, implement, and execute the monitoring and assurance program to confirm processes are performed in accordance with procedures and controls are operating as intended. This role will also assess program adequacy, identify opportunities for enhancement, and provide clear, well-supported updates to leadership, Independent Risk Management, audit, regulators, and key business partners. Responsibilities include moderately complex activities requiring documented rationale, credible challenge, and outcome-based reporting.

In this role, you will:

• Identify and recommend opportunities to strengthen processes, mitigate risk, enhance controls, and improve program effectiveness

• Support the development, maintenance, and enhancement of policies, procedures, job aids, training materials, and related governance documentation

• Execute moderate- to high-risk programs, initiatives, protocols, deliverables, and quality assurance routines within the scope of responsibility

• Collaborate with and influence stakeholders at all levels, including senior managers, business partners, independent risk management, audit, legal, regulators, control management, and peer groups

• Monitor control effectiveness, assess business group and enterprise function issues, and support appropriate escalation and resolution

• Manage the Global Employee Fraud Monitoring and Fraud Policy roadmap, including prioritization, progress tracking, and leadership reporting

• Review, assess, and validate adherence by business groups, enterprise functions, Global Employee Fraud Monitoring, and Fraud Policy to applicable fraud risk policies, procedures, and methodologies

• Execute quality assurance routines to assess centralized execution, monitoring strategies, insights and analysis, fraud event management, and monitoring operations against defined procedures and controls

• Identify governance gaps and remediation opportunities across procedures, job aids, training materials, controls, and supporting documentation

• Develop, implement, and maintain insightful reporting to measure program results, evidence outcomes, identify trends, and communicate risks and opportunities

• Maintain consistent enterprise and business procedures, desktop procedures, and control procedures to support scalable and sustainable execution

• Engage directly with leaders, partners, and individual contributors to explain findings, provide rationale, evaluate feedback or challenge, and drive appropriate closure

Required Qualifications:

• 5+ years of Business Accountability, Audit, or Risk Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Deep understanding of employee misconduct, employee fraud monitoring, and fraud risk governance, including experience assessing adherence to Fraud Risk Policy, Insider Threat, Allegation Management, Speak Up, and Non-Retaliation programs.

• Expertise in Fraud Risk Management and Fraud Policy frameworks, including governance, monitoring, oversight, and policy adherence across complex organizations.

• Experience designing, executing, and enhancing Fraud Monitoring and Quality Assurance programs, including testing controls, validating effectiveness, and identifying gaps.

• Proven ability to evaluate risk frameworks, conduct risk assessments, and provide credible challenge to business processes, controls, and risk decisions.

• Experience monitoring control effectiveness, identifying risk trends, and recommending process improvements, risk mitigation actions, and control enhancements.

• Understanding of audit, regulatory compliance, and risk management requirements, with experience interfacing with Audit, Compliance, Risk, and Regulatory partners.

• Advanced reporting, analytics, and governance experience, including development of KPI/KRI reporting, trend analysis, program performance measurement, and executive-level reporting.

• Demonstrated ability to influence and collaborate with senior leaders and cross-functional stakeholders while managing issue resolution, remediation efforts, and governance initiatives.

• Experience developing and maintaining policies, procedures, governance documentation, and monitoring frameworks that support sustainable fraud risk oversight and program execution.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote)

• The ability to travel up to 10% of the time.

Posting Location:

• Chandler, AZ

The Chief Operations Office functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date:

*Job posting may come down early due to volume of applicants.