We are currently looking for a Lead, Audio Visual Support for our Houston, TX office.
POSITION DESCRIPTION:
The Audio Visual (AV) Support Specialist is responsible for providing technical support, maintenance, and troubleshooting for enterprise audio-visual and collaboration technologies across the organization. Reporting to the IT department, this role ensures the reliability and optimal performance of conference room technologies, Microsoft Teams Rooms, Cisco collaboration devices, displays, and related AV systems to support meetings, presentations, and hybrid work environments. The position serves as a key partner to IT, facilities, and end users to deliver a seamless audio-visual experience.
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- 5-10 years of hands-on experience supporting enterprise audio-visual and collaboration technologies
- Proven experience supporting Microsoft Teams Rooms (Windows and Android-based) in a corporate environment
- Experience supporting Cisco collaboration devices (room kits, cameras, codecs, Teams/Webex-enabled hardware)
- Demonstrated experience supporting conference rooms, executive meeting spaces
- Background working within an IT organization or closely aligned with IT operations
- Advanced troubleshooting of AV hardware, software, and connectivity issues
- Strong knowledge of:
- Microsoft Teams Rooms architecture and peripherals
- Cisco collaboration and conferencing devices
- Televisions, commercial displays, and control interfaces
- Solid understanding of AV signal flow (HDMI, USB, DisplayPort, audio paths)
- Working knowledge of network concepts relevant to AV:
- IP addressing
- PoE
- VLAN awareness
- Wired vs. wireless connectivity
- Experience supporting audio systems, including microphones, speakers, echo cancellation, and gain structure
- Ability to independently support live meetings, including high-visibility and executive sessions
- Strong incident, request, and problem management skills in a ticketed IT environment
- Experience providing white-glove support when needed
- Skilled at root cause analysis and preventing recurring issues
- Ability to document configurations, procedures, and troubleshooting steps clearly
- Excellent customer service and communication skills
- Comfortable working directly with executives and business leaders
- Ability to prioritize work across multiple rooms, sites, and simultaneous issues
- Strong sense of ownership and accountability
PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
- Experience administering or monitoring environments via:
- Microsoft Teams Admin Center
- Cisco Control Hub
- Familiarity with AV control systems such as:
- Knowledge of DSP platforms (Biamp, QSC, Shure) and audio tuning concepts
- Experience with remote monitoring and management tools for AV environments
- Participation in or ownership of:
- Conference room builds and refreshes
- AV standardization initiatives
- Hardware selection and lifecycle planning
- Experience working with AV vendors, integrators, and facilities teams
- Ability to contribute to roadmaps and strategy for collaboration technology
- CTS (Certified Technology Specialist)
- Microsoft Teams Rooms training or certification
- Cisco Collaboration certifications
- Manufacturer certifications (Logitech, Poly, Cisco, Crestron, Extron)
- Experience supporting multi-site or global organizations
- Experience creating user training materials and room usage documentation
REQUIRED EDUCATION:
- Associate's degree in IT, AV Technology, or related field, or equivalent professional experience (required)
PREFERRED EDUCATION:
- Bachelor's degree in a technical discipline
- Certified Technology Specialist(CTS) or equivalent AV industry certification
- Microsoft Teams Rooms, Cisco Collaboration, or major AV vendor certifications
- Biamp certifications
- QSC Q-SYS training
ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.
