Prudential Financial

Lead, Application Support Engineer

Prudential Financial$100K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in financial services tech, focused on investment management
  • Strong understanding of SDLC, application support, and release management
  • Experience with service management practices including change and incident management
  • Proactive in automation and identification of operational improvements
  • Excellent interpersonal skills for building relationships across organizations
  • Experience supporting Linux and Windows applications
  • Knowledge of MS SQL Server for querying and troubleshooting databases
  • Familiarity with cloud applications, preferably AWS or Azure

Responsibilities

  • Provide application support troubleshooting across front and back office functions
  • Manage operation, monitoring, and integrity of technology platform
  • Conduct triage and escalation support for incidents on a rotational basis
  • Drive incident and problem management lifecycle with root cause analysis
  • Ensure stability of production environment through change management policies
  • Maintain monitoring and alerting for both on-prem and cloud applications
  • Lead minor development tasks for operational enhancements
  • Proactively identify and automate process improvements

Benefits

  • Market competitive base salaries with annual bonus potential
  • Comprehensive medical, dental, vision, and life insurance
  • 401(k) plan with company match up to 4%
  • Company-funded pension plan
  • Wellness programs with reimbursement for personal wellbeing
  • Work/life resources for various support needs
  • Education benefit for financing college or certified programs
  • Employee stock purchase plan at a significant discount
  • Paid Time Off (PTO) and various leave options
Full Job Description
Job Classification:
Technology - Engineering & Cloud

What You Will Do:
  • Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams
  • Own and be accountable for the operation, monitoring, and integrity of the technology platform - including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors
  • Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis
  • Drive the incident and problem management lifecycle - owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur
  • Provide oversight for the stability of the production environment within the change management process, ensuring policies are enforced
  • Implement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.)
  • Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization
  • Proactively identify improvements and address them through automation and independent thinking within a self-motivated, consensus-driven team
  • Navigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners
  • Interface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements
  • Work in close partnership with development teams to identify, escalate, and help address persistent patterns of issues
  • Partner closely with testing and release control teams to move tested code into production

What You Will Need:
  • 3+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management
  • Demonstrated experience with service management functions including tight adherence to change, incident, and problem management practices
  • A hunger for continuous improvement; proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization)
  • Good interpersonal and communication skills, with excellent relationship-building skills across multiple organizations
  • Comfortable operating in high-pressure environments whilst managing multiple incidents across a global business
  • Experience supporting and troubleshooting applications running on Linux and Windows platforms
  • Experience with MS SQL Server - SQL database querying and troubleshooting database issues
  • Experience with Enterprise Scheduling/workflow software (Autosys preferred)
  • Experience supporting applications hosted in Cloud (AWS/Azure preferred)
  • Deep understanding of monitoring and observability requirements for applications running on multiple platforms
  • Technical fluency to automate manual processes in the production environment (Python hands-on experience preferred)

What We Would Love to See:
  • Strong research, analytical, and investigation skills
  • Knowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack
  • Knowledge of Credit/Fixed Income markets
  • Experience with the Atlassian product suite, including JIRA and Confluence
  • Understanding of AI and how to leverage it in day-to-day workflows
  • Experience with Business intelligence tools such as PowerBI
  • Strong team player, results-oriented with a flexible approach


What we offer you:

  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.


Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

About Prudential Financial

Prudential Financial is a financial services company that specializes in the fields of investment management, life insurance, and retirement benefits. It focuses on helping individuals and institutional customers to grow and protect their wealth. The company also offers an inclusive work environment where employees can develop to their full potential, and give back to the communities where they live and work. Prudential Financial was founded in 1875 and headquartered in Newark, New Jersey.

Prudential Financial Careers

Join the esteemed ranks of Prudential Financial, a global leader in financial services, where your career is nurtured, your innovation valued, and your professional growth guaranteed. Work You’ll Do At Prudential Financial, we are committed to helping individuals and businesses tackle their financial challenges with robust solutions. As part of our team, you will lead efforts to innovate and expand our services, ensuring that we remain at the forefront of the financial industry. Transform the financial landscape with your expertise and join a team where diversity, leadership, and personal growth are not just encouraged but actively fostered. With Prudential Financial, you position yourself at the nexus of finance and cutting-edge innovation. Collaborate with a global network of professionals, dedicated to steering clients through their financial journeys with precision and foresight. Our culture thrives on teamwork, leadership, and a shared commitment to excellence. Prudential Financial Job Opportunities We are actively hiring and have a variety of job opportunities designed to bring out the best in each employee. From entry-level positions to leadership roles, Prudential Financial offers a path for every ambitious professional eager to make an impact in the financial sector. Do Innovative Work Join our team of over 40,000 professionals worldwide, working together to reshape the future of finance. At Prudential Financial, your skills in networking, strategic thinking, and leadership will drive change and foster an environment of continuous innovation and growth. Internship Programs Kickstart your career with a Prudential Financial internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Benefits and Culture Prudential Financial is not just about professional achievements but also about personal well-being. Our employees enjoy comprehensive benefits, including health, life, and disability insurance, retirement plans, and generous paid time off. More than just benefits, our company culture is built on mutual respect, inclusivity, and the collective pursuit of excellence. Future-Proof Your Career With Prudential Financial, career advancement is a reality. We provide extensive training and development programs, including leadership and diversity training, to ensure you are always ahead of the curve. Explore Discover how Prudential Financial leads the way in financial innovation and client service. Read more about our latest projects and the impact they have on our clients and the industry. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Explore Prudential Financial jobs today and find where you fit in our dynamic team. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Prudential Financial.
Learn more about Prudential Financial
Size
88 employees
Market Cap
$36.2 billion
Industry
Net Income
-$374 million
Founded
1875
5 Year Trend
+3.8%
Revenue
$57 billion
NASDAQ

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