Job Summary:
Duties and Responsibilities:
Incumbents of this position must be U.S. Citizens.
- Responsible for leading the full spectrum of end user application, patching and operating system support, for varying devices/environments (ie PC desktop/laptop, MacBook, iMac, vmWare, InTune, Microsoft O365) and mobile (ie Blackberry, iPhone, tablet) support to include patching, image creation, configuration, implementation/deployment, troubleshooting, and overall support for end user applications, operating systems, devices and other related equipment.
- Prioritizes assignments, coordinates workload, mentors and communicates to team.
- Responsible for providing and leading the team in the installation, and configuration of end user application and operating system software to include operating system files, patches, user applications, etc. Works closely with Client Services support staff and management when issues with the image process, software installation or application support needs arise.
- Oversees and utilizes automated deployment and management tools such as Mobile Device Management systems, Microsoft Software Center for desktops, Microsoft Intune, Advanced Installer packaging application, App V packaging application, MAC desktops and MSI's to distribute applications to NEXCOM PCs / locations worldwide.
- Reviews and evaluates periodic critical security notifications and executes a series of planned patch and service pack management utilizing scripts or tools for automated updates. Supports the risk management framework for hardening applications and systems.
- Working knowledge of shell scripting languages, such as Powershell, for Microsoft, Android, and Apple platforms.
- Understanding front-end and user interface HTML, XML, JavaScript, and CSS.
- Performs analysis for new and currently installed applications for the NEXCOM PCs.
- Performs ongoing optimization, upgrades, and patches of applications on the NEXCOM PCs.
- Implements new applications from design through post installation stages including packaging, deployment, troubleshooting, and installation documentation.
- Provides technical support and user support for application troubleshooting.
- Responsible for documentation of application installation when additional configuration is required.
- Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Applications.
- Actively participates in project planning, and take a leadership role, to ensure timely and successful completion of projects assigned to Client Services Engineering team.
Performs other related duties as assigned IAT2 jobs:
This position is designated IT-1 (Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI).
Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination.
Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF).
This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 45 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:
1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;
2. Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 40 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.
3. Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:
a. Education (at least one of the following):
i. Graduate Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix 4)
ii. CNSSI/NTSSI 4015 Systems Certifiers / 4016 Risks Analysts Or
b. Training (at least one of the following):
i. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
ii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
iii. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
iv. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
v. NEC 2780 Network Security Vulnerability Technician
vi. NEC 2781 Advanced Network Analyst
vii. NEC 3371 CVN Propulsion Plant Local Area Network (PPLAN) Administrator
viii. NEC 9225 AN/SSQ-137 Ships Signal Exploitation Equipment (SSEE) Maintenance Technician
ix. NEC 9229 Submarine Carry-on Equipment Technician
x. NEC 9298 Ships Signal Exploitation Equipment Increment Foxtrot (SSEE INC F) Maintenance Technician
xi. NETW 4001 Security Plus Or
c. Certification (at least one of the following):
i. Certified Information Systems Security Professional (CISSP)
ii. CompTIA Advanced Security Practitioner (CASP) ce
iii. EC-Council Network Security Administrator (NSA)
4. Operating System/Computing Environment Certificate
Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager: Microsoft Certified Solutions Expert (MCSE)Mobility (pass the associated Microsoft exam(s) or Skillport version of same)
5. A Signed Privileged Access Statement.
6. Candidates without the required certification may be placed into this job, but must obtain the required certification(s) within 6 months of appointment; failure to obtain this may result in termination.
requirement will result in termination of employment.
Qualified candidates must be U.S. Citizens.
GENERAL EXPERIENCE: 3 years experience in administrative, technical, or investigative work which demonstrated the ability and aptitudes required to perform technical and analytical work involving management information systems.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a business/information systems or computer science discipline for general experience.
AND
SPECIALIZED EXPERIENCE:
Minimum of four years experience in the following:
>Application Installation, Upgrade, Troubleshooting, and Deployment
>System user account administration
>O/S Administration (Microsoft Windows)
>Automated Application Deployment (Push and Pull)
>Coordination/planning across multiple systems
> Mobile Device Management (i.e. Android, iOS)
>LAN System Administration and support (Microsoft Windows)
>Application Patch Administration
>Application Testing for Operating Systems Compatibility
IAT2 jobs:
SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows:
IA Certification: One of the following certifications: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Systems Security Certified Practitioner (SSCP); or any one of the following higher level certifications: Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA).
NEXCOM preferred certification is Security+
Technical Certification: Windows 10 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 10 Exam MD-100.
Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment.
This position is designated IT-1 (Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI).
