Lowe’s

Lead Analyst, Seller Insights

Lowe’s$85K — $110K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or equivalent experience.
  • 6-7 years of experience in online/retail merchandising or business operations.

Responsibilities

  • Lead seller insights efforts through focus groups and interviews.
  • Engage sellers to gather feedback on experiences, including onboarding and growth opportunities.
  • Drive the annual seller satisfaction survey, from planning to analysis.
  • Identify themes and pain points from seller feedback and provide actionable insights.
  • Partner cross-functionally on seller initiatives to incorporate seller voice into decision-making.
  • Create recaps and summaries from seller feedback to inform strategy.

Benefits

  • 401k with up to 4.25% match
  • Discounted Employee Stock Purchase Plan (15% discount)
  • Tuition-Free Education
  • 10-week Maternity/Parental Leave
  • 10% Associate Discount
Full Job Description
Your Impact

The Lead Analyst, Seller Insights will conduct focus groups and interviews, lead the annual seller satisfaction survey, synthesize qualitative and quantitative feedback, and identify key themes, pain points, and recommendations. This role will partner cross-functionally on seller initiatives to ensure the seller voice is captured and incorporated into decisions, process improvements, communications, and the overall marketplace strategy.

Key Responsibilities
  • Lead seller insights efforts through focus groups, interviews, feedback sessions, and other research touchpoints across the seller lifecycle.
  • Proactively engage sellers to gather feedback on key experiences, including onboarding, item setup, operations, growth opportunities, and the overall marketplace experience.
  • Drive the annual seller satisfaction survey, including planning, execution, analysis, and synthesis of key findings.
  • Identify themes, pain points, trends, and opportunities from qualitative and quantitative seller feedback, translating them into actionable insights.
  • Partner cross-functionally on seller initiatives to ensure the seller voice is captured, represented, and incorporated into decisions, process improvements, and communications.
  • Create clear recaps, summaries, and readouts from seller conversations, surveys, and feedback channels to inform strategy and improve the seller experience.


Required Qualifications
  • Bachelor's degree in Business Administration, Merchandising, Analytics, Consumer Research, Computer Science, Marketing, Business Operations, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
  • 6-7 years of experience in online/retail merchandising or business operations.


Preferred Skills/Education
  • Experience in customer, seller, merchant, vendor, or user insights, preferably in a marketplace, retail, e-commerce, or digital business environment.
  • Strong ability to conduct qualitative research, including interviews, focus groups, feedback sessions, and open-ended discovery conversations.
  • Experience developing surveys, analyzing results, and synthesizing quantitative and qualitative feedback into clear themes and recommendations.
  • Excellent written and verbal communication skills, with the ability to create concise recaps, executive summaries, and actionable readouts.
  • MBA or Master's degree in Marketing Research, Analytics, Merchandising, Computer Science, Marketing, Business Operations, or a related field.


Benefits
  • 401k with up to 4.25% match
  • Discounted Employee Stock Purchase Plan (15% discount of strike price)
  • Tuition-Free Education
  • 10-week Maternity/Parental Leave
  • 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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