Eversource

Lead Analyst, Operations Technology (Hybrid Schedule)

Eversource • $132K — $147K *
Southborough, MA 01772Hybrid
Energy & Utilities
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of electric and/or gas utility experience required
  • 5+ years in a leadership role preferred
  • Bachelor’s degree or equivalent experience necessary
  • Master’s degree and project management experience desirable
  • Strong understanding of IT concepts and technology change management

Responsibilities

  • Maintain relationships with operations management and users to ensure system efficiency
  • Acquire in-depth knowledge of relevant business processes to prioritize enhancements
  • Oversee a cross-functional business support group for testing and defect management
  • Identify necessary technology tools and ensure employees are trained
  • Develop collaboration mechanisms to facilitate end-to-end testing processes
  • Coordinate with IT teams to schedule software releases and testing environments
  • Gather user feedback post-release to troubleshoot and escalate issues

Benefits

  • Opportunity for hybrid work environment
  • Access to a comprehensive total rewards program
  • Potential for performance-based incentives
  • Emergency response assignments included in job responsibilities
  • Collaborative and supportive team culture
Full Job Description
Role and Scope of Position:
Responsible for on-going maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibility includes leading teams in one or more of the following areas: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Will serve as a subject-matter expert in one or more technology solutions and related business processes, including maintaining knowledge of emerging technologies. Will lead other subject-matter experts who will be participating in one or more functional teams.

Essential Functions: 

  • Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
  • Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
  • Establishes and maintains a cross-functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
  • Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
  • Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end-to-end process testing.
  • Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
  • Coordinates with IT team to establish dates for releases and when development systems will be available to test.
  • Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
  • Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
  • Escalates any failures in testing to IT team; coordinates retesting with BSG.
  • Approves test results, and ensures evidence is documented on team site.
  • Partners with IT team to develop end-user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
  • Partners with IT team to coordinate releases with System Operations Centers.
  • Collects field feedback from users after release to identify any new issues or unexpected results; escalate to IT team to troubleshoot issues.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Subject-matter expert in one or more utility operations technology areas
  • Knowledge of and experience with systems development methodologies and project management
  • Knowledge of the applications development and support process
  • Excellent communication and presentation skills required
  • Broad knowledge of technologies and technology issues, with experience in technology change management

Education:

  • Bachelor’s degree, or the equivalent combination of education and related experience
  • Master’s degree is desirable
  • Project management education/experience desirable

Experience:                               

  • Minimum of 8 years of electric and/or gas utility or related experience is required
  • Five (5) years in a management and/or leadership capacity is highly desirable
  • Must have a solid conceptual knowledge of Information Technology

Licenses & Certifications:

  • None

Working Conditions:

  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

#LI-ES3

#LI-Hybrid

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$132,640.00-$147,380.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Keep up to date with career tips, industry insights, and more—all from the people who power Eversource.

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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