Job Summary

The Lead Analyst, Consumer Insights is responsible for obtaining and translating contractor, distributor, and end-user data into actionable insights that drive product innovation, go-to-market strategy, and business growth within the Electrical Products portfolio. This role serves as the voice of the customer, enabling data-driven decisions across product development, marketing, and commercial execution.

This position bridges market research, analytics, and strategy, transforming raw data into clear recommendations that influence product roadmaps, channel strategy, and customer experience.

Key Responsibilities

Design and execute quantitative and qualitative research (surveys, jobsite interviews, field observations, product field testing, VOC programs)
Analyze contractor behavior, buying patterns, and unmet needs across electrical categories
Develop actionable insights on product usage, installation pain points, and productivity drivers
Build segmentation models (contractor type, application, channel, jobsite needs)
Partner with Product Management and Engineering to embed customer insights into NPI pipeline
Translate insights into product requirements, feature prioritization, and value propositions
Identify whitespace opportunities for new products and adjacent category expansion
Analyze competitor products, channel strategies, and share shifts
Convert complex data into clear, concise insights and recommendations.
Establish best practices for insights methodologies and data integrity

Required Education & Experience

Bachelor's Degree

Specialized Degree: Marketing, Market Research, Business Analytics, Product Management, Engineering, Communications, Psychology, Sociology, or related field

8-11 Years Experience

Field(s) of Expertise:

Consumer insights, market research, VOC strategy, product marketing, commercial analytics, or related field supporting industrial, contractor, or manufacturing markets.

Consumer research, contractor/distribution channels, commercial or residential construction markets, B2B product insights, or industrial/manufacturing environment, Commercial & Residential Construction

Preferred Education & Experience

Master's degree

Specialized Degree: Marketing Research, Business Analytics, Market Intelligence, Product Management, Engineering, Psychology, Sociology, or related field

12-14 Years Experience

Field(s) of Expertise:

Consumer insights, market research, product strategy, or commercial analytics
Electrical products, construction products, industrial manufacturing, contractor research, channel marketing, or B2B customer insights

Certifications/Licenses:

Certifications in Market Research, Data Analytics, Product Management, or VOC methodologies
Pragmatic Institute Certification
Certified Market Research Analyst (CMRA)
Insights Association coursework/certifications
Tableau or Power BI certification
Product Management certification

Spans of Control

Does this role manage Southwire team members: No

Travel

Domestic - up to 50% of time

Physical Requirements

Driving - 15% of time

Standing - 30% of time

Sitting - 25% of time

Walking - 30% of time

Working Conditions

Office

Laboratory

Plant/Warehouse Floor

Job Site

Equipment

Hard Hat

Computer/Keyboard

Safety Glasses

Safety Shoes

Safety Vest

Power Tools

Competencies

Action Oriented
Balances Stakeholders
Collaborates
Customer Focus
Nimble Learning
Plans and Aligns

Skills

Customer Success Management
Data Synthesis
Market Research
Market Segmentation
Marketing Analytics
Marketing Performance Measurement And Management
Primary Research
Process Improvement
Quantitative Research
Secondary Research
Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More