Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Long Description

Location - Remote within USA

Job Title: ServiceNow Integration Architect

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Integration Architect with over 10 years of hands-on experience in ServiceNow. The ideal candidate will be responsible for designing, implementing, and optimizing complex ServiceNow integrations with enterprise systems, ensuring seamless data flow and process automation. This role involves collaborating with cross-functional teams to deliver robust and scalable solutions aligned with organizational goals.

Key Responsibilities:

1. Integration Design and Implementation:
• Architect, design, and implement integrations between ServiceNow and various enterprise systems (e.g., SAP, Oracle, Workday, Salesforce, REST APIs, and legacy systems).
• Develop custom APIs and leverage ServiceNow IntegrationHub, MID Servers, and other tools for efficient data exchange.
2. Solution Architecture:
• Analyze business requirements to design ServiceNow solutions that ensure scalability, reliability, and performance.
• Develop comprehensive architecture documents, technical designs, and workflows for integrations.
3. Hands-On Development:
• Write and review complex scripts using JavaScript, Flow Designer, and REST/SOAP APIs.
• Customize ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM) to meet integration requirements.
4. Best Practices and Governance:
• Establish and enforce integration standards, naming conventions, and best practices.
• Conduct code reviews and ensure adherence to ServiceNow development guidelines.
5. Collaboration and Stakeholder Management:
• Work closely with business analysts, developers, and stakeholders to ensure alignment of technical solutions with business objectives.
• Provide technical leadership and mentorship to junior team members.
6. Testing and Troubleshooting:
• Perform unit testing, system testing, and troubleshooting of integration issues.
• Identify and resolve performance bottlenecks in integrations.
7. Continuous Improvement:
• Stay updated on ServiceNow platform updates, new features, and industry trends.
• Proactively recommend improvements to existing integrations and processes.

Required Qualifications:

• Experience:
• 10+ years of hands-on ServiceNow experience, with at least 5 years focused on integrations.
• Proven track record of designing and delivering large-scale ServiceNow integrations.
• Technical Skills:
• Strong expertise in ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and OAuth 2.0.
• Proficient in JavaScript, JSON, XML, and other integration-related technologies.
• In-depth understanding of ITSM, ITOM, CMDB, and other ServiceNow modules.
• Certifications:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in at least one module (e.g., ITSM, ITOM).
• ServiceNow Certified Application Developer (preferred).
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple projects and priorities effectively.

Job Description

Job Title: ServiceNow Integration Architec

Location - Remote within USA

Summary:

We are seeking a highly skilled and experienced ServiceNow Integration Architect with over 10 years of hands-on experience in ServiceNow. The ideal candidate will be responsible for designing, implementing, and optimizing complex ServiceNow integrations with enterprise systems, ensuring seamless data flow and process automation. This role involves collaborating with cross-functional teams to deliver robust and scalable solutions aligned with organizational goals.

Key Responsibilities:

1. Integration Design and Implementation:
• Architect, design, and implement integrations between ServiceNow and various enterprise systems (e.g., SAP, Oracle, Workday, Salesforce, REST APIs, and legacy systems).
• Develop custom APIs and leverage ServiceNow IntegrationHub, MID Servers, and other tools for efficient data exchange
2. Solution Architecture:
• Analyze business requirements to design ServiceNow solutions that ensure scalability, reliability, and performance.
• Develop comprehensive architecture documents, technical designs, and workflows for integrations.
3. Hands-On Development:
• Write and review complex scripts using JavaScript, Flow Designer, and REST/SOAP APIs.
• Customize ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM) to meet integration requirements.
4. Best Practices and Governance:
• Establish and enforce integration standards, naming conventions, and best practices.
• Conduct code reviews and ensure adherence to ServiceNow development guidelines.
5. Collaboration and Stakeholder Management:
• Work closely with business analysts, developers, and stakeholders to ensure alignment of technical solutions with business objectives.
• Provide technical leadership and mentorship to junior team members.
6. Testing and Troubleshooting:
• Perform unit testing, system testing, and troubleshooting of integration issues.
• Identify and resolve performance bottlenecks in integrations.
7. Continuous Improvement:
• Stay updated on ServiceNow platform updates, new features, and industry trends.
• Proactively recommend improvements to existing integrations and processes.

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Required Qualifications:

• Experience:
• 10+ years of hands-on ServiceNow experience, with at least 5 years focused on integrations.
• Proven track record of designing and delivering large-scale ServiceNow integrations.
• Technical Skills:
• Strong expertise in ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and OAuth 2.0.
• Proficient in JavaScript, JSON, XML, and other integration-related technologies.
• In-depth understanding of ITSM, ITOM, CMDB, and other ServiceNow modules.
• Certifications:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in at least one module (e.g., ITSM, ITOM).
• ServiceNow Certified Application Developer (preferred).
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple projects and priorities effectively.

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

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Deliver
No Performance Parameter Measure 1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management 2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations

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Mandatory Skills: ServiceNow Discovery.

Experience: 5-8 Years.

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.