Job Title: LEAD ADMINISTRATOR L1
City: Charlotte
State/Province: North Carolina
Posting Start Date: 6/30/26
Job Description:
Job DescriptionRole and Responsibility: - Lead day-to-day production operations across platforms including MS SQL Server, Oracle, Informatica, and Unix-based systems.
- Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
- Monitor and manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers
- Own incidents: triage, root cause analysis, resolution, communication, and prevention of recurrence.
- Support production Services functions, including: Incident/Problem Management, Change/Configuration Management, Release Deployment Readiness, Capacity Availability Management and Monitoring Service Analytics
- Create comprehensive documentation, runbooks, and knowledge-transfer materials.
- Proactively identify production risks and drive incident, problem, and change management processes end-to-end.
- Support heterogeneous environments that include Java applications, Unix shell scripting, Python, and Perl.
- Ensure all production services meet SLA thresholds for uptime, performance, and incident response.
- Use AI/ML-assisted tools to optimize production processes, reduce manual intervention, and increase platform reliability.
- Identify vulnerabilities and continuous improvement opportunities; develop metrics and operational dashboards.
- Act as the escalation point between business, development, and technology teams.
- Communicate production risks, incidents, and service impacts clearly to stakeholders.
- Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements.
Desired Skills:- Strong production support experience in financial services, preferably in regulatory reporting.
- Good experience of SRE role
- Strong technical skills in Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl).
- Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow).
- Expertise in incident, problem, change, and request management processes.
Mandatory Skills: Linux Admin.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
