Lead Account Executive- PULSE
The Lead Account Executive provides essential operations support for direct connect
processors into the network. The Lead Account Executive also provides essential operational
support for business partners. This includes managing the relationship of assigned clients,
project managing partner and product onboarding, as well as training partners on our
proprietary tools and systems. The individual in this role will support lead operational projects
focused on implementing new products, releases, and solutions, while also resolving escalated
customer issues. Furthermore, the role is responsible for managing operational relationships
with complex and large partners, actively managing risk, and escalating any customer-impacting
issues to management within day-to-day responsibilities.
Responsibilities:
● Providing dedicated operational support to various stakeholders, including acquirers,
network partners, issuers and processors
● Conducting research on complex situations and troubleshooting issues related to
end-to-end transaction processing, acceptance complaints and issuer launches
● Supporting business development through the onboarding of new franchises, issuers,
acquirers, processors, and software vendors, as well as assisting with contract
negotiation and due diligence
● Managing compliance with operating rules and regulations, coordinating certification
and supporting participants through the semi-annual release process
● Leading internal projects, ensuring documentation meets auditing requirements, and
serving as a Subject Matter Expert (SME) on key authorization and settlement
applications, internal systems and tools
● Managing strategically important partners and driving continuous improvement by
seeking holistic solutions for client-impacting issues
● Client Engagement: This is a client-facing role requiring approximately 10% travel
Basic Qualifications:
● High School Diploma, GED or equivalent certification
● At least 4 years of payments industry experience within financial services
Preferred Qualifications:
● Bachelor’s Degree in Business, Finance, Information Technology, Engineering
● 5+ years of payments industry experience within financial services
● Experience influencing key stakeholders, executive level clients or internal business
Partners
At this time, Capital One will not sponsor a new applicant for employment authorization
for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Houston, TX: $109,900 - $125,400 for Lead Account Executive
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
