The Latam Digital Platforms Product Manager , VP, is a seasoned product professional with deep expertise in corporate Digital Platforms and a strong understanding of the Latin American market landscape, who operates at the intersection of global product development and regional market execution within Services business at Citi. This role requires a broad and comprehensive understanding of corporate Digital Platforms, client connectivity solutions, and the unique dynamics of Latin American markets. The VP acts as the critical regional bridge between Global Platform and Data Services teams and LATAM country organizations, ensuring that Citi's digital capabilities are effectively positioned, delivered, and adopted to meet the evolving needs of corporate and institutional clients across the region.
With increasing digitization reshaping treasury and financial operations globally, this role demands a professional who combines deep knowledge of corporate Digital Platforms - including Corporate Online Banking, Host-to-Host connectivity, API-based integration, and ERP/TMS connectivity - with the ability to influence across a large and matrixed organization. Developed communication, diplomacy, and stakeholder management skills are essential to guide and align colleagues across geographies, business lines, and functions. The impact of this role extends across the LATAM region, directly shaping the Digital Platforms strategy, market delivery, and client experience that drive Citi Services' overall performance and competitiveness.
Responsibilities:- Partners with LATAM country teams and Global Platform and Data Services (PDS) to develop and execute mid and long-term strategic plans that position Citi's Digital Platforms as the preferred suite of solutions for corporate clients across Latin America
- Serves as the primary regional liaison between Global PDS teams and LATAM country organizations, representing regional market needs in global product discussions and ensuring alignment on roadmaps, delivery timelines, and investment priorities
- Proactively monitors market developments, competitive dynamics, and regulatory changes across LATAM countries, translating insights into actionable Digital Platforms strategies and prioritization recommendations
- Drives adoption and commercialization of Citi's Digital Platforms - including Corporate Online Banking (CitiDirect), Host-to-Host (H2H) file-based connectivity, API-based integration, ERP and TMS connectivity, and SWIFT services - by working closely with Sales and Client Management teams
- Partners with country Digital Platforms managers, Product Managers, and Sales teams to ensure consistent execution of Digital Platforms strategies at the local level, supporting training and enablement to strengthen commercialization
- Contributes to the development and refinement of Digital Platforms roadmaps and innovation initiatives with a regional lens, ensuring global capabilities are adapted and fit for LATAM market requirements
- Engages with senior client stakeholders to understand evolving digital needs, presenting Citi's Digital Platforms and gathering market intelligence to inform product development and competitive positioning
- Supports the identification and execution of regulatory and market delivery requirements across countries, working with Legal, Compliance, Finance, and Operations teams to ensure timely and compliant platform launches
- Collaborates with cross-functional teams - including technology, operations, legal, implementations, and sales - to deliver end-to-end Digital Platforms solutions for Citi clients across the region
- Monitors and tracks delivery milestones across LATAM markets, proactively managing risks, removing obstacles, and escalating issues where needed to ensure business results
- Builds consensus and awareness of Citi's Digital Platforms value proposition throughout the organization and with key partners, producing and refining market-specific materials that arm the sales force with tools to grow the business
- Participates in governance forums and strategic discussions related to pricing, capability investment, and Digital Platforms prioritization, providing regional perspective and influence
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:- 6-10 years of relevant experience in product management, Digital Platforms, corporate treasury solutions, or related fields within financial services or technology companies
- Demonstrated experience with corporate Digital Platforms and connectivity solutions, including Corporate Online Banking (CitiDirect), Host-to-Host (H2H), API-based integration, ERP/TMS connectivity, and SWIFT services
- Experience working in or with Latin American markets strongly preferred, with understanding of regional regulatory environments and client dynamics
- Experience managing across multi-functional or global business environments in large, complex, and matrixed organizations
- Ability to make complex judgments and provide solutions based on sophisticated analytical thought, comparing and selecting among complex strategic alternatives
- Developed diplomacy and influencing skills, with the ability to guide and align colleagues across geographies, business lines, and seniority levels
- Strong analytical and problem-solving skills, with the ability to translate market intelligence and client insights into actionable Digital Platforms and commercial strategies
- Ability to apply ingenuity and creativity to problem analysis and resolution in complex and novel situations
- Demonstrated ability to work under pressure, manage competing priorities, and adapt quickly to changing market or organizational circumstances
- Experience with and confidence in delivering presentations to clients and senior management
- Consistently demonstrates clear and concise written and verbal communication skills
Education:- Bachelor's degree or equivalent experience required; Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Spanish: Fluent (required) - essential for engagement with LATAM country teams and clients
- English: Fluent (required) - essential for collaboration with Global PDS teams and senior leadership
- Portuguese: Proficient (strong plus) - advantageous for engagement with the Brazil market
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Job Family Group: Product Management and Development
Job Family:Product Performance Management
Time Type:Full time
Primary Location:Miami Florida United States
Primary Location Full Time Salary Range:$107,120.00 - $160,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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