Large Group Manager leads the Large Group team with clarity, consistency, and accountability, ensuring that workflows, people, and performance align with company goals while delivering a top-tier customer experience. This role combines subject matter expertise in Large Group and Mid-Market employee benefits with strong people leadership - coaching team members, managing performance, driving engagement, and building the operational processes and procedures that keep the team running efficient.
This position is remote or hybrid. East coast location preferred.
Job Duties:
- Serve as the subject matter expert on Large Group and Mid-Market group benefits, providing guidance to the team, Sales, and cross-functional partners on plan design, underwriting, compliance, and market practices.
- Responsible for managing a team of 10. Coach and develop each team member through regular 1:1s, feedback, and individualized development plans that build technical and professional skill.
- Own performance management for the team, including goal-setting, performance reviews, and addressing performance gaps directly and constructively.
- Build, document, and continuously improve operational processes and procedures across all Large Group functions to ensure consistent, scalable execution.
- Drive team engagement and retention by fostering a positive, accountable, and growth-oriented culture.
Qualifications:
- 4+ years of experience in the Group Benefits industry, with direct experience in Mid-Market or Large Group.
- Prior experience leading, managing, or coaching a team, ideally within account management, underwriting, or client service functions.
- Demonstrated subject matter expertise in Large Group plan design, underwriting concepts, compliance, and service delivery.
- Track record of building or improving operational processes and procedures in a fast-paced service environment.
- Experience partnering with or supporting a Sales team in a strategic, advisory capacity.
Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses.
California Pay Range
$110,000-$120,000 USD
