Laboratory Director

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At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

Primary Objective: 

The LaboratoryManagerwill be responsible forthesustainablefinancial and commercial performance of the nominated business. They will be responsible for strategic and business planning and the execution of those plans.The Laboratory Manager will be responsible to ensure the business meets all local federal government compliance and ALS government requirements.

Position Duties and Scope:

Strategic Thinking

• Management of Environmental laboratory, plus anyregional service centers

• Aligning the business to the ALS purpose; Science. Assurance. Sustainability.

• Aligning the business to the company’s core values: Safe, Resilient, Curious, Committed, Caring, Honest

• Aligning the business to the ALSstrategic themes, client centricity, growth, innovation and technology and ALS way

• Aligning the business to the ALS brand promise; Right solutionsRight partner

• Participation in the formulation of regional strategyand businessplans

• Strategic and business planning for the business unit

• Ensure the business execute on the strategic plan and business plan objectivesto achieve targets

Financial

• Alignment to a low to cost produce product positioning strategy

• Achieving budgeted financial performance and sustained profitable growth

• The preparation of annual budgets 

• Managing CAPEX and OPEX to meet business needs

• Manage cost control,labourmanagement and operational performance of the business unit 

• The management of debt collection and cash conversion

• Final approval of accounts payable

Client Focus

• Supporting the ALS brand position of technical leadership in the market

• Development and maintenance of client relationships 

• Management of turnaround time performance and client service 

• Providing timely and high-quality service to clients

• The development of a client service culture that supports high levels of client retention and share ofmarket

• The development and execution of a sales & marketing strategy that targets new client acquisition

• The development and execution of a business development strategy that positions the business for high levels of performance and growth

• The development and implementation of a pricing strategy that facilitates business goals.

• Management of formal client feedback mechanisms – NPS and/or client survey

Managing People

• Builds trust within the team

• Takes ownership of business-critical initiatives

• Ensure that the staff structure and capabilities can facilitate current and future business needs including succession planning.

• Lead a framework for staff engagement, development and learning

• Holds staff accountable for outcomes 

• Staff development to meet the current and future needs of the business

• Succession planning to support the continuing success of the business

• Management of the Performance Management Review framework and fulfilment of its goals

• Ensure direct reports have suitable skills and training for the roles they are fulfilling, including mentoring to direct reports.

• Ensuringappropriate human resources management practices are developed and maintained

Quality, Safety and ESG

• Compliance with regulatory and ALS policy requirements for governance

• Ensure legislative and bestpractisecompliance issues are observed

• Adhere to the ethical and compliance requirements of the ALS Limited brand and all associated policies

• Ensuring that the quality of data produced and the methodology used is maintained at a level that meets or exceeds company and market acceptable standards (based on ISO17025,NELACetc).

• Ensure the integrity of the laboratory’s quality system is maintained and further developed.

• Assessing the results of quality audits and client complaints and implementing improvements as required.

• Foster a working environment that aims to increase quality, safety, productivity and efficiency through upgrading technologies, methodologies and innovative processes

• Managing and supporting the development of a diverse workforce

• Alignment and support towards ALS’ carbon reduction strategy

• Support towards the social commitments of the organization

Other

• The submission of a monthly report appropriate to the role

• The submission of quarterly business plan updates for the business unit

• Provide local representation and leadership in any major contract negotiations (including leases).

• Be present as the lead person on site for all legal requirements.

• Other duties related to the successful operation and administration of the business, or required by theRegionalor GeneralManagerEnvironmental, USA

Education and Professional Experience: 

• Bachelor’s Degree inScienceand/or Business 

• Minimum10 years’ previous laboratory and/or business experience,including not less than 3 years’in a managementrole. 

Core Competencies: 

• Alignment to the company’s core values and culture

• Passion for science, technology and innovation

• Demonstrate ability to foster a strong team dynamic

• Ability to think strategically and execute on projects

• A clientfocussedbusiness style and ability to develop relationships

• Demonstration of a learning mindset

• Strong self-awareness and communication skills

• Mental agility – ability to understand and solve complex problems

• People agility – ability to maximize outputs from a diverse range of people

• Tolerance for uncertainty or ambiguity

• Ability to be assertive and implement change

• Ability to work under pressure and meet deadlines

• Time management skills

• Strong leadership attributes

• Business acumen – strategic planning, business planning and knowledge of financial instruments

• Ability to travel when and as required

• Contributes activelytoteam discussions

• Professional image

OtherRequirements:

• Any tasks assigned by Regional Manager

• Ability to travel when and as required

• Occasionallylift and/or move up to 50 pounds and lift and/or move heavier loads with assistance.

• Must be able to work on computer while sitting for up to 8 hours per day.