About the RoleThe Director of Technology Support Services (TSS) & Lab Strategy is a high-impact operational leader who sits at the intersection of Enterprise IT, Facilities Management, and Laboratory Operations. You will lead end-user technology support across office and specialized lab environments, while establishing the strategic roadmap for lab endpoint security, instrument networking, and digital lab automation.
What you'll do:Lab Infrastructure & Digital Strategy- Lab Tech Roadmap: Partner with scientific, engineering, and facilities leads to evaluate and integrate LIMS, IoT telemetry, lab automation, and specialized lab endpoints into enterprise environments.
- Instrument Security & Compliance: Design security frameworks for air-gapped systems, legacy instrument controllers, and operational technology (OT) while maintaining research agility and regulatory compliance (GLP/GMP, ISO 27001, NIST).
- Cross-Functional Alignment: Align IT, Facilities (IFM), and EH&S to guarantee continuous uptime, power, and high-speed network access for critical lab spaces.
TSS & Service Delivery Management- End-to-End Support: Oversee Tier 1-3 desktop support, field services, and service desk operations across general office and specialized lab environments.
- ITSM Excellence: Drive ITIL-aligned operations, tracking metrics (MTTR, CSAT, First Contact Resolution) to continuously elevate service quality.
Leadership & Financial Management- Team Leadership: Lead, coach, and retain a high-performing team of TSS, Lab, and Program Manager professionals. Hire TSS and Lab professionals, specialists, and support technicians.
- Fiscal Oversight: Manage Opex/Capex budgets, hardware lifecycles, and vendor contracts to ensure high ROI on tech investments.
What you'll need:- Experience: 8+ years in progressive IT leadership, including 3+ years specifically managing specialized lab/R&D IT environments alongside standard Enterprise IT support.
- Domain Expertise: Demonstrated success integrating scientific instruments, OT devices, and telemetry with enterprise networks and cloud infrastructure.
- Technical Toolkit: Deep familiarity with ITSM platforms (ServiceNow, Jira), endpoint management (Jamf, Intune, MECM), and security frameworks for OT/lab systems.
- Cross-Functional Leadership: Proven ability to manage vendors, balance complex Opex/Capex budgets, and navigate relationships between internal IT, Facilities/IFM, and lab researchers.
- Stakeholder & Change Management: Proven ability to navigate complex organizational dynamics, communicate high-stakes operational changes clearly to non-technical partners, and resolve cross-departmental friction.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Education & Certifications: B.S. in CS, IT, or Engineering (Master's/MBA preferred). In lieu of a degree, a combination of experience and education will be considered. ITIL v4, PMP, or CISSP certifications are a strong plus.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $200,000 annually and the maximum salary for the position is $240,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
The application window is anticipated to close on August 7, 2026 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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