Job Requisition: LABIN001893 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours Hiring range: $35.10- $43.90 hourly The actual compensation for this position will be determined based on experience and other factors permitted by law. Responsibilities: • Administer, maintain, and optimize the laboratory modules of MEDITECH Expanse, including test dictionaries, order sets, reference ranges, calculations, result reporting formats, specimen workflows, and user access. • Build, validate, and document new tests, test changes, reflex rules, and mapping structures before release to production; maintain a validation record for each change. • Coordinate dictionary and test changes with Acute, Ambulatory, Billing Support, and reference laboratories, and with health information exchange and practice partners such as HIXNY and MEDENT. • Design, validate, monitor, and troubleshoot laboratory interfaces with the EHR, analyzers, middleware, and reference laboratories, including HL7 message flow and instrument connectivity. • Perform initial and regression testing for MEDITECH Expanse updates, patches, and upgrades; document results and report defects to Information Services and the vendor. • Monitor and resolve charge rejections, missing charges, and billing edits; update CPT and IMO code changes and communicate revenue impact to laboratory leadership. • Monitor and resolve pending test, reflex test, and exception logs for reference laboratory testing, and maintain written daily procedures for reference laboratory staff. • Monitor and resolve failures in result delivery systems, including auto-fax, print, and portal routing, to protect turnaround time. • Perform system validation and testing for new instruments, assays, software releases, and workflow changes prior to go-live. • Develop, maintain, and test LIS downtime and recovery procedures; support the laboratory during planned and unplanned downtime events. • Support user access auditing, role-based security, and HIPAA safeguards for laboratory information, and escalate data integrity or security concerns. • Coordinate with vendors on issue resolution, service tickets, maintenance windows, and system enhancements. • Write and maintain reports and data extracts supporting quality initiatives, regulatory submissions, productivity, and turnaround time monitoring. • Assist with CAP, CLIA, New York State Department of Health, and other accreditation activities, including inspection readiness and evidence of system validation. • Develop and maintain standard operating procedures, work aids, and training materials for LIS functions; train and support laboratory staff and end users. • Represent the laboratory at information technology meetings and project work and communicate decisions and system changes back to laboratory staff. • Maintain clinical competency in one department within the laboratory service when licensure permits. • Use safe, accurate, and professional methods at all times, observing HIPAA confidentiality requirements and laboratory policies. Additional Responsibilities: • Other duties as assigned. • Participate in on-call and after-hours support for critical laboratory system issues, upgrades, and go-live events. • Serve as a resource to laboratory staff for department-specific projects and issues. • Participate in laboratory quality improvement initiatives and special projects. • Travel to St. Mary's Healthcare laboratory sites as operationally necessary. Supervisory Responsibilities: • None. This position has no direct reports. Provides functional guidance, training, and technical direction to laboratory staff and serves as project lead for laboratory system initiatives. Education, Training & Experience: • Bachelor's degree in Medical Technology, Medical Laboratory Science, Biology, Chemistry, or Microbiology required. • A Bachelor's degree in Information Technology, Computer Science, or Healthcare Informatics is acceptable when combined with documented hands-on build or support experience in the MEDITECH Expanse Laboratory module. • Minimum of two (2) years of clinical laboratory experience or laboratory information system support experience required. • Experience with the MEDITECH family of electronic health records required; MEDITECH Expanse Laboratory module experience strongly preferred and will be weighted heavily in candidate selection. • Experience with laboratory interfaces, HL7 messaging, middleware, and analyzer connectivity preferred. • Knowledge of SQL, report writing tools, or database management preferred. Certifications / Licensure: • New York State licensure as a Clinical Laboratory Technologist or Clinical Laboratory Technician required for candidates who will perform patient testing and maintain bench competency. • Candidates qualifying through the information technology or computer science education path must hold MEDITECH Expanse Laboratory module experience; these candidates do not perform patient testing, and the bench competency requirement does not apply. • ASCP certification (MLS, MT, or MLT) preferred. Required Skills and Attributes: • Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job. • Must be able to multitask while remaining professional, focused, composed and positive. • Excellent customer service skills and must display integrity, friendliness, and compassion. • Must be able to establish an appropriate and effective rapport with others. • Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally. • Problem solving skills. • Proficient with Microsoft Office products: Outlook, Word, Excel • Strong organizational skills. • Effective interpersonal skills. • Ability to work as part of a team and independently. • Must be able to speak, read, write and follow instructions in English.