Must Have Technical/Functional Skills
Laboratory Skills
• Experience in laboratory maintenance, hardware inventory management, and client hardware racking and configuration.
• Knowledge of patch management processes and hardware firmware updates.
• Strong organizational skills and attention to detail in managing hardware assets and documentation.
• Ability to work collaboratively with cross-functional teams including incident detection and response personnel.
• Familiarity with security operations and incident response environments is advantageous.
• Proficiency with hardware management tools and inventory systems.
• Effective communication skills to coordinate with internal teams and external vendors.
• Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.
International Logistics Skills
• Experience in international shipping and receiving, preferably within a technology or hardware operations environment.
• Familiarity with global logistics, customs regulations, and compliance standards.
• Strong organizational skills and attention to detail in managing shipment documentation and tracking.
• Ability to collaborate effectively with cross-functional teams and external vendors.
• Proficiency with shipping software tools and internal case management systems.
• Understanding of incident detection and response operational context is a plus.
Professional Attributes
• Excellent analytical and problem-solving skills.
• Ability to translate business questions into data-driven insights.
• Strong communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities.
Roles & Responsibilities
Laboratory Responsibilities
• Perform routine laboratory maintenance to ensure hardware and related infrastructure are operational and
• compliant with organizational standards.
• Manage and maintain accurate inventory records of hardware components and equipment critical to incident
• detection and response.
• Execute client hardware racking, including physical installation, cabling, and organization within data lab
• environments for additional configuration work.
• Conduct patching and firmware updates on hardware device s to maintain security and functionality.
• Configure hardware systems according to predefined specifications and operational requirements to support
• incident detection and response activities.
• Maintain documentation related to hardware configurations, maintenance schedules, and inventory status.
• Support troubleshooting and repair activities to minimize downtime and ensure hardware reliability.
• Adhere to compliance and security policies relevant to hardware handling and configuration within the incident
• detection and response context.
• Utilize internal tools and systems for tracking maintenance activities, inventory management, and configuration
• changes.
International Logistics Responsibilities
• Coordinate and manage international shipping and receiving activities for hardware components and equipment
• used in incident detection and response operations.
• Ensure compliance with global shipping regulations, customs requirements, and Ciscos internal policies for
• non-production and production hardware shipments.
• Maintain accurate shipment documentation, tracking, and reporting to support hardware inventory and
• incident response readiness.
• Provide guidance and support to Cisco employees and mailroom/lobby ambassadors on shipping and
• receiving processes and policies.
• Raise and manage support cases related to shipping issues through Ciscos internal HelpZone system.
• Monitor shipment status and proactively address delays or issues to minimize operational impact.
• Support remote and hybrid work scenarios by facilitating Global Shipping Application (GSA) access and
• shipment creation.
• Work closely with incident detection and response teams to prioritize hardware shipments critical to
• security operations.
• Maintain up-to-date knowledge of international shipping best practices and emerging logistics technologies.
Salary Range: $64,000 - $110000 a year
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