OverviewAnnapolis Junction, MDActive TS/SCI with polyField Support SpecialistWe are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Key responsibilities: - Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
- Provide on-site service desk coverage.
- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
- Maintain on-site ticketing queue for hardware and software requests.
- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
- Maintain high level of ongoing communication with customer before and during call progression.
- Set and meet delivery target dates to comply with contract support SLAs.
- Escalate customer issues/concerns to leadership as needed.
- Coordinate with data center staff in remote locations to organize access for additional support.
- Create break/fix and work order requests for access to local and remote locations.
- Maintain on-site spares inventory for local use.
- Follow government security policies.
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.
QualificationsClearance Required: TS/SCI with poly
Required Skills:- Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
- Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems
What is ideal?- Intelligence Community Experience preferred
What you can expect from us- Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
- You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
