Cognizant

Lab Computing Support Engineer (Onsite)

Cognizant • $75K — $109K *
West Point, NY 10996In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in lab system management or IT support
  • Strong knowledge of GxP regulations and compliance
  • Experience with Computer System Validation (CSV)
  • Familiarity with lab instruments and analytical techniques
  • Strong problem-solving and communication skills
  • Ability to work in a regulated environment and adhere to SOPs
  • Experience with ticketing systems like ServiceNow or Remedy

Responsibilities

  • Manage the complete lifecycle of lab systems from implementation to decommissioning
  • Ensure compliance with regulatory standards (SDLC, CSV, GxP)
  • Coordinate system upgrades and maintenance while managing vendor relationships
  • Oversee daily lab operations including scheduling and workflow optimization
  • Act as a liaison between the lab and external regulatory bodies
  • Assist in troubleshooting lab instruments and software issues
  • Ensure accurate documentation and support audit readiness for lab systems

Benefits

  • Medical, dental, vision, and life insurance
  • Paid holidays and time off
  • 401(k) plan with employer contributions
  • Disability insurance (long-term and short-term)
  • Paid parental leave
  • Employee stock purchase plan
Full Job Description
Job Summary

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Roles & Responsibilities

Lab System Lifecycle Management:

Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning

Ensure compliance with SDLC CSV GxP and regulatory standards

Handle system upgrades patching backup archival and audit readiness

Lab System Vendor Handling:

Act as point of contact for vendors for installation support and issue resolution

Coordinate maintenance upgrades and ensure SLA and regulatory compliance

Manage vendor deliverables documentation and escalation handling

Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards

Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

  • Good Knowledge and understanding on the GXP.
  • Good knowledge of Computer System Validation.
  • Good understanding of laboratory instruments and analytical techniques.
  • Familiarity with lab software systems.
  • Strong problem-solving and communication skills.
  • Ability to work in a regulated environment and follow SOPs.
  • Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
  • Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.


Job Duties:

  • Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
  • Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
  • Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
  • User Management Activities (E.g: User Creation, Modification & Deletions etc.)
  • Hardware related PC/Network - Coordination with Desktop support team
  • Vendor communications, coordination during the System Hardware failures & any other Maintenances
  • Backup of the Standalone and Benchtop systems on regular basis
  • Application Software upgrades on the standalone systems.
  • Onboarding and off boarding Lab systems
  • Monthly patching coordination.
  • Backup & Restoration for the Lab systems
  • Lac/es Configuration
  • Update SOPs/ Wis
  • Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
  • Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
  • Help maintain audit trails and support data archival processes.
  • Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
  • Ensure systems are validated and maintained according to SOPs and validation protocols.
  • Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
  • Participate in cross-functional meetings to improve lab workflows and system performance.
  • Support Audits Queries from the LAB IT side


*Please note this role is not able to offer visa transfer or sponsorship now or in the future*

Salary and Other Compensation:

Applications will be accepted until Sept 12, 2026,

The annual salary for this position is between $ 75,000 - $ 109,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Information Technology
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ
CTSH
* Ladders Estimates

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