Innova Solutions is immediately hiring an L2 NOC Engineer
Position type: PermanentDuration: FulltimeLocation: California, USAs an L2 NOC Engineer, you will:
- Manage and maintain the Client's Monitoring Systems for on-premises/Cloud entities like Network infrastructure (routers, switches, firewalls). Servers (physical and virtual), Storage systems, Applications and databases, Cloud resources, Security systems and Backup systems
- Monitor Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System
- Incident detection, logging, classification, and prioritization
- Incident response and resolution according to defined SLA
- Proven experience facilitating outage bridges or worked in Major Incident Management.
- Regular reporting on monitoring activities and incident metrics
- Escalate incidents as needed to client POC.
- Conduct root cause analysis for major incidents.
- Recommend preventative measures
- Configure and maintain log collection agents
- Develop and refine log parsing rules and alert thresholds
- Create and maintain error code detection rules
- Maintain on-call manager rotation • Manage incident bridge infrastructure.
- Document all incidents according to procedures
- Correlation of logs across multiple systems and applications.
- Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
- Development of knowledge and skills in network and system administration, particularly about Client's architecture and platforms.
- Participate in a 24x7 call-out rotation including Weekend support.
Continuous Service Improvement:- Regular review of incident patterns and trends
- Identification of recurring issues and root causes
- Recommendations for preventative measures
- Quarterly service improvement meetings
- Ongoing optimization of Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System configurations
- Refinement of threshold values and error code detection rules
- Log analysis pattern improvements
- Incident bridge process refinement
- Escalation procedure effectiveness review
Candidate must have skills:- Experience monitoring infrastructure using various monitoring tools. Proven experience facilitating outage bridges or worked in Major Incident Management.
- A minimum of 5 to 7 years of experience as an L2 Monitoring/Major Incident Management or similar role.
- Good network diagnostic skills.
- Basic Linux CLI and Basic sysadmin skills.
- Preferred working knowledge on tools like Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management Systems.
- Experienced in running outage bridges for closure or worked in Major Incident Management. • Willing to work rotational shifts including night shifts.
- Ability to assess and prioritise faults and respond or escalate accordingly.
- Experienced implementing service improvement techniques and procedures.
- Good communicator with a natural aptitude for dealing with issues to resolution.
Qualified candidates should
APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!
Karthik Saraswathi
Senior Manager
PAY RANGE AND BENEFITS:Pay Range*: $85,000 - $99,500
Per Year*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
