TeleTech

Knowledge Manager

TeleTech$69K — $158K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of SharePoint custom development and architecture experience
  • 3+ years of building 'out-of-the-box' SharePoint solutions
  • Proficiency with Microsoft SharePoint 2013, 2016, 2019, Subscription Edition, and O365
  • Experience managing distribution groups and security permissions
  • Knowledge of SharePoint O365 site architecture
  • Ability to translate client needs into actionable solutions
  • Proficiency in web development tools (JavaScript, HTML, CSS)
  • Active TS/SCI clearance; willingness to take a polygraph examination

Responsibilities

  • Develop user-friendly low-code solutions for clients
  • Support management of low-code development platforms from vision to production
  • Identify new techniques to enhance digital environments
  • Collaborate with teams to streamline cloud modernization
  • Craft architectural patterns and design standards for client missions
  • Assist clients in translating IT needs into strategic plans
  • Utilize software support skills to improve system functionalities

Benefits

  • Health, life, and disability coverage
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Dependent care support
  • Employee recognition awards for exceptional performance
Full Job Description
Knowledge Manager
The Opportunity:

As a knowledge manager, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. We're looking for a solutions-oriented person like you to support the management of low-code development platforms from vision to production-ready, solving our clients' most complex challenges.

At Booz Allen, you'll broaden your skills in programming languages and databases, using little to no code to help us identify new techniques and improve the digital environment. You'll use the latest cloud tools as you look for ways to support your team and develop creative solutions. Using your technical knowledge and your appetite to learn, you'll work cross-collaboratively to help automate and accelerate cloud modernization and reduce system maintenance and development costs.

You'll be a trusted advisor to your clients as you help translate their IT needs and future goals into a plan by crafting architectural patterns, design standards, and implementation best practices within the context of your client's mission.

Use your software support skills for good.

Join us. The world can't wait.

You Have:
  • 3+ years of experience with SharePoint custom development and architecture
  • 3+ years of experience building "out-of-the-box" SharePoint solutions
  • Experience with Microsoft SharePoint 2013, 2016, or 2019, Subscription Edition, and O365, including administration and development such as SharePoint sites, sub-sites, libraries, and lists and maintenance of SharePoint-based enterprise solutions
  • Experience managing distribution groups, security group, and permission to resources
  • Knowledge of site architecture and the differences between site in SharePoint O365, such as Hub Sites, Team Sites, and Communication Sites
  • Ability to translate client, stakeholder, and end user's needs and requirements, and recommend actionable solutions
  • Ability to work with web development tools and languages, such as JavaScript, HTML, or CSS
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • HS diploma or GED and 7+ years of experience with knowledge management solutions, or Bachelor's degree and 3+ years of experience with knowledge management solutions


Nice If You Have:
  • Experience with the data visualization tools, such as Tableau
  • Knowledge of DoW or IC domains
  • Ability to work a non-standard or shift schedule
  • Possession of excellent documentation, organization, interpersonal, and analytical skills
  • Possession of excellent verbal and written communication skills
  • Possession of excellent client-facing or advising skills
  • TS/SCI clearance with a polygraph


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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