TeleTech

Knowledge Manager, Mid

TeleTech$62K — $141K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in knowledge management, or 3+ years with a Bachelor's degree
  • Expertise in Tableau
  • Proficient in JavaScript (including DOM manipulation and Regular Expressions)
  • Skilled in HTML and CSS coding
  • Familiarity with SharePoint development, including Microsoft 365 and SharePoint 2019
  • Active TS/SCI clearance with polygraph

Responsibilities

  • Collaborate with digital, analytics, and intelligence thought leaders
  • Enhance process efficiency through knowledge management
  • Craft solutions to complex problems for national security stakeholders
  • Streamline management and decision-making processes
  • Advise on defense mission strategies

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development support
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Knowledge Manager, Mid
The Opportunity:
As an expert in defense missions, your unique skill set inspires you to think bigger, push further, and ask questions others don't. We need your extensive industry knowledge and advisory skills to help solve some of our clients' most complex problems-and find solutions that keep our nation safe.

As a Knowledge Manager, you'll bring your technical background to collaborate with thought leaders in digital, analytics, and intelligence on projects supporting key national security-related stakeholders. You'll use your skills as you improve process efficiency for to help streamline management and decision making.

Work with us to help identify and craft solutions to complex problems facing national security-related decisionmakers.

Join us. The world can't wait.

You Have:
  • Experience working with Tableau
  • Experience using JavaScript, including manipulating the Document Object Model (DOM) and using Regular Expressions
  • Experience in coding and working with HTML and CSS
  • Knowledge of SharePoint development and management, including Microsoft 365 and SharePoint 2019
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 3+ years of experience in knowledge management, or 7+ years of experience in knowledge management in lieu of a degree


Nice If You Have:
  • Experience working with Joint Staff or a combatant command
  • Experience working with the intelligence community
  • Ability to translate vague or nonspecific guidance from a non-technical audience into deliverables


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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