Overview

As part of our growth and expansion we are seeking an experienced Knowledge Management Specialist to join our team. The Knowledge Management Specialist plays a key role in strengthening organizational knowledge, collaboration, and information accessibility across NOAA's Office of Response and Restoration (OR&R). Working across multiple divisions, this position supports enterprise information management initiatives, organizational modernization efforts, and the development of sustainable knowledge-sharing practices that improve operational continuity and organizational effectiveness. 

Responsibilities Position Responsibilities Information Management & Google Drive Modernization

• Coordinate OR&R's transition from multiple file storage systems to a centralized Google Drive platform in collaboration with OR&R divisions and IT personnel.
• Assist with the development and implementation of standardized Google Drive folder structures, file organization practices, naming conventions, permissions management, and information accessibility standards.
• Coordinate with division teams to assess existing file storage practices, operational needs, and information-sharing requirements to support migration planning and implementation.
• Support the development of project timelines, migration priorities, communication plans, and workflow processes associated with the Google Drive transition initiative.
• Track migration progress, document organizational requirements, identify process improvements, and assist with resolving information management issues throughout implementation.

Knowledge Management & Organizational Resources

• Support the development and maintenance of standardized organizational workflows, knowledge-sharing practices, and internal communication systems that improve information accessibility and operational efficiency.
• Coordinate the organization and maintenance of shared information resources, including Google Drive environments, intranet content, standard operating procedure (SOP) repositories, continuity binders, and other operational documentation systems.
• Assist with mapping organizational communication flows, information pathways, and operational processes to strengthen continuity of operations and institutional knowledge retention.

Collaboration, Training & Stakeholder Engagement

• Support onboarding, training, and user adoption efforts related to Google Drive, organizational file management practices, and enterprise collaboration tools.
• Collaborate with leadership, program staff, operational teams, and IT personnel to implement information management initiatives, organizational modernization efforts, and operational readiness activities.
• Foster collaboration across organizational teams by promoting consistent information management practices and knowledge-sharing processes.

 

 

Qualifications

The ideal candidate is an organized, collaborative professional who enjoys improving how organizations manage, share, and retain institutional knowledge. They are comfortable working across multiple teams, coordinating projects with diverse stakeholders, and developing practical solutions that improve information accessibility and operational efficiency. This individual is proactive, detail-oriented, and able to balance multiple priorities while supporting organizational modernization and continuous improvement initiatives.

 

The Knowledge Management Specialist selected should have the following:

• Bachelor's degree in Information Science, Business Administration, Organizational Development, Communications, Public Administration, Library Science, or a related field.
• Five (5) to seven (7) years of professional experience in knowledge management, organizational operations, program coordination, enterprise collaboration systems, records management, or a related field.
• Strong organizational, analytical, project coordination, and stakeholder communication skills.
• Demonstrated ability to manage multiple concurrent projects, prioritize competing deadlines, and work effectively across organizational teams.
• Ability to evaluate organizational workflows, communication processes, and information-sharing practices to identify opportunities for increased efficiency and continuous improvement.

 

The Ideal Knowledge Management Specialist will have the following:

• Experience supporting organizational change management, user adoption initiatives, or enterprise system implementations.
• Experience with Google Workspace applications, Shared Drives, cloud-based collaboration platforms, and digital information management practices.
• Experience developing or maintaining standard operating procedures (SOPs), continuity documentation, organizational knowledge repositories, intranet content, or other knowledge-sharing resources.
• Familiarity working collaboratively with IT personnel to support enterprise collaboration environments and information management initiatives.
• Experience with web-based content management systems or internal collaboration platforms.