Engagement with cutting-edge tools like Microsoft 365
Potential for involvement in enhancing AI and digital workplace practices
Full Job Description
RESPONSIBILITIES
Knowledge Management, Governance and Content Quality
Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability.
Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.
Stakeholder Support, Training and Adoption
Act as a trusted partner for stakeholders, content owners, and SharePoint site owners.
Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.
SharePoint Administration, Findability and Lifecycle Management
Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
User Experience and Content Placement
Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement.
REQUIREMENTS
Bachelors Degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics or equivalent experience OR 5 years with Knowledge Management experience.
3-5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).
PREFERRED REQUIREMENTS
Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.
