Motorola Solutions

Knowledge & Learning Program Manager (Hybrid)

Motorola Solutions$90K — $100K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent practical experience
  • 3+ years of experience in Adult Education, Corporate Training, or Knowledge Management
  • Proven cross-functional collaboration skills
  • Strong analytics and metrics evaluation capabilities
  • Excellent communication skills for stakeholder engagement

Responsibilities

  • Serve as the primary Knowledge & Learning liaison for NSOC leadership
  • Translate technical capability gaps into actionable learning paths
  • Support execution of learning programs across teams
  • Champion industry-standard knowledge management practices
  • Monitor content usage and coach personnel for improvement
  • Promote strategies for accessible internal technical knowledge
  • Identify technical training gaps and curate agile curriculum blocks

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, and Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description

Department Overview

The Centralized Managed Support Operations (CMSO) organization is dedicated to empowering our teams to deliver exceptional support experiences. As part of our commitment to "Solving for safer," CMSO builds agile operational frameworks that keep our teams informed, connected, and equipped to resolve complex technical challenges.
Job Description

The Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the NSOC business unit. In this role, you will bridge the gap between formal technical training and in-the-moment knowledge sharing. You will be responsible for curating agile, role-based learning paths, championing industry-standard knowledge management best practices, and partnering cross-functionally to help ensure support teams are equipped to solve complex problems efficiently.

The ideal candidate understands that learning and knowledge are not just administrative functions, but critical drivers of operational efficiency, faster resolution times, and elevated customer experiences. At Motorola Solutions, everything starts with our people, and this position plays a pivotal role in enabling our teams to perform at their best. Bachelor's degree or equivalent practical experience is valued for this role.


Key Responsibilities:


Business Unit Readiness & Alignment

  • Stakeholder Alignment to serve as the primary Knowledge & Learning (K&L) liaison to NSOC leadership, aligning readiness strategies directly with operational workflows
  • Capability Gap Analysis to translate technical capability gaps into actionable, role-based learning paths and knowledge capture strategies
  • Operational Readiness to partner cross-functionally and support seamless execution of learning programs across teams

Knowledge Management & Coaching

  • Knowledge Management Championing to champion industry-standard knowledge management practices at the team level, helping to ensure accurate incident documentation and rapid capture of zero-day solutions
  • Content Health & Metrics to monitor usage and contribution metrics while coaching personnel to improve content health and leverage collective organization experience
  • Self-Service Strategy to promote strategies that make internal technical knowledge accessible to external customers and service partners, supporting self-service success and operational parity

Learning Strategy & Governance

  • Curriculum Curation to identify technical training gaps, define requirements for content creation with external education partners, and curate modular, agile curriculum blocks that accelerate time-to-proficiency for new hires
  • Technology Integration to lead the integration of specialized troubleshooting methodologies and emerging AI technologies into daily support operations
  • Cross-Functional Governance to partner with Process Management teams to build training on validated workflows, while providing data-driven requirements to Change Enablement and Platform teams to reduce friction in knowledge capture

Technical Expertise

  • Knowledge Management Methodologies to drive best practices in content curation, incident documentation, and knowledge sharing
  • Adult Learning Frameworks to design agile, modular learning paths and technical training curricula
  • AI & Troubleshooting Technologies to integrate specialized methodologies and emerging AI tools into daily operations

Professional Experience

  • Cross-Functional Collaboration to partner effectively with Process Management, Change Enablement, and Platform teams
  • Metrics & Analytics to evaluate usage metrics, content health, and operational readiness outcomes
  • Communication Skills to serve as a liaison between technical operations and program stakeholders with clarity and impact

Target Base Salary Range: $90,000-$100,000


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


#LI-DB1

#LI-Hybrid


Basic Requirements

  • Bachelor's Degree
  • 3+ years of Adult Education, Corporate Training, or Knowledge Management experience

Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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