The
Knowledge & Learning Manager plays a key role in preserving and sharing the knowledge that makes Clancy & Theys successful. This position is responsible for capturing, organizing, and maintaining institutional knowledge while developing learning resources that support employees throughout their careers.
Working closely with Operations, HR, IT, and field teams, this role ensures lessons learned, best practices, operational standards, and training content are documented, searchable, and accessible across the organization. The position also oversees the administration and continuous improvement of the company's Learning Management System (LMS), supports SharePoint-based knowledge platforms, and leverages emerging AI technologies to improve how employees access information.
This role is ideal for someone who enjoys connecting people with knowledge, improving processes, and creating scalable learning solutions that support operational excellence.
What You'll DoKnowledge Management- Capture and document lessons learned and best practices from completed projects.
- Develop and maintain a centralized knowledge library and directory of subject matter experts.
- Organize project playbooks, operational standards, equipment procedures, and operational manuals.
- Ensure project documentation and closeout information are organized for long-term accessibility.
- Support succession planning by documenting critical institutional knowledge.
Learning & Development- Administer and continuously improve the company's Learning Management System (LMS).
- Coordinate employee training programs and structured learning pathways aligned with career advancement.
- Track employee certifications, safety training, and compliance requirements.
- Maintain accurate training records to support audits, reporting, and regulatory compliance.
- Partner with HR and operational leaders to identify skill gaps and learning opportunities.
Process Improvement & Documentation- Coordinate the development and maintenance of Standard Operating Procedures (SOPs).
- Provide standardized templates and documentation resources that support project teams.
- Develop knowledge resources that improve project planning, execution, and operational consistency.
Technology & Innovation- Maintain and enhance SharePoint and other knowledge management platforms.
- Support implementation of AI-powered knowledge search and information retrieval tools.
- Develop automated reports and dashboards using tools such as Power BI.
- Collaborate with IT to support integrations between LMS, HRIS, document management, and project management systems.
Collaboration- Partner with Operations, HR, IT, and leadership to align learning initiatives with business goals.
- Support workforce development through structured learning resources and career progression tools.
- Foster a culture of continuous learning, knowledge sharing, and continuous improvement across the organization.
What We're Looking For- Strong experience capturing, organizing, and documenting knowledge, processes, and best practices.
- Experience administering Learning Management Systems (LMS).
- Knowledge of SharePoint or similar enterprise knowledge management platforms.
- Experience tracking certifications, compliance, and required training.
- Ability to develop clear documentation, SOPs, and operational standards.
- Familiarity with construction operations, project workflows, or technical environments preferred.
- Experience supporting technology integrations across HR, learning, and project management platforms.
- Strong organizational, communication, and relationship-building skills.
- Analytical mindset with experience developing reports, dashboards, and process improvements.
- Interest in emerging AI technologies that improve knowledge discovery and employee learning.
Education & Experience- Bachelor's degree in Information Technology, Information or Library Science, Human Resources, Business Administration, Organizational Development, or a related field (or equivalent experience).
- Experience administering Learning Management Systems and/or enterprise knowledge management platforms.
- Experience with SharePoint, Microsoft 365, Power BI, or similar collaboration technologies preferred.
- Construction industry or AEC experience is preferred but not required.
Preferred Qualifications- Knowledge Management or Information Management certification.
- LMS Administration certification or equivalent experience.
- SharePoint Administration training or certification.
- Experience implementing AI-enabled knowledge management or enterprise search tools.
Success in This RoleSuccessful candidates will:
- Transform field expertise into accessible, reusable organizational knowledge.
- Build strong partnerships across Operations, HR, IT, and business leadership.
- Champion continuous improvement through documentation, automation, and scalable learning solutions.
- Communicate effectively with both field and office teams.
- Help strengthen Clancy & Theys' culture of learning while supporting operational excellence.
