Kia Suffolk Experienced Service Advisor

First Team Automotive Group

$60K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience as a service advisor or related role in automotive service.
  • Strong customer service and communication skills.
  • Ability to explain technical information to customers clearly.
  • Basic understanding of vehicle repairs and maintenance.
  • Proficient with dealership software and systems.

Responsibilities

  • Assist customers throughout the vehicle service or repair process.
  • Explain required vehicle services per manufacturer guidelines.
  • Advise customers on repair options, including diagnostics and technician recommendations.
  • Build and maintain strong customer relationships during service visits.
  • Keep customers informed about the status of their vehicle service.

Benefits

  • Competitive compensation package with performance-based incentives.
  • Medical and dental insurance plan.
  • Company-paid life insurance coverage of $25,000.
  • Short-term disability benefits.
  • 401K retirement plan with company contributions.
  • Employee discounts on vehicles, parts, and services.
Full Job Description
Job Description
First Team Kia Suffolk is looking for an EXPERIENCED SERVICE ADVISOR!

Are you motivated, customer-focused, and ready to build a rewarding career? Whether you're an experienced automotive service consultant or looking to start a career in service, we provide the training and support you need to succeed.

Compensation

Good Faith Pay Range
  • Base compensation: $1600 per month
  • Commission and performance incentives paid under the dealership's compensation plan.
  • Expected total annual earnings:$60,000-$120,000+ for employees meeting performance expectations. Top performers may earn more. Actual earnings will vary based on individual sales performance and other factors.


Experience and Skills
Responsibilities

  • Assist customers throughout the vehicle service or repair process.
  • Explain required vehicle services per the manufacturer and advise.
  • Explain and advise customers on repairs, including diagnostic information and technician recommendations.
  • Build relationships with customers during all service visits.
  • Ensure that customers are continuously updated throughout their service visit.
  • Maintain product knowledge and manufacturer certifications.


Additional Requirements:

* Pass a motor vehicle report and possess an acceptable safe driving record.

* Pass a criminal background check and drug screen.

Job Benefits
Awesome Benefits:
  • Competitive compensation package
  • Medical and Dental plan
  • Company Paid Employee Life Insurance of $25,00
  • Short-term disability
  • Employee Assistance Program
  • 401K Plan
  • Discounts on Vehicles, Parts and Service

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