Horizon Blue Cross & Blue Shield

Key Client Support Specialist

US-AnywhereRemote in Newark, NJ
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 10+ years of experience in group health
  • Experience in a fast-paced, performance-driven environment
  • Knowledge of complex billing operations preferred
  • Proficient in Windows-based software and computer applications

Responsibilities

  • Provide subject matter support to account management teams in underwriting and ancillary products.
  • Serve as the billing operations expert, ensuring accurate administration and resolving discrepancies.
  • Maintain and update the billing master roster for accuracy.
  • Develop forecasts to identify financial trends and opportunities.
  • Support plan design implementations by translating State legislation into business requirements.
  • Act as the business lead for vendor integrations serving State members.
  • Liaise between the account management team and other organizational support areas.

Benefits

  • Comprehensive health benefits (Medical/Dental/Vision)
  • Retirement Plans
  • Generous PTO
  • Incentive Plans
  • Wellness Programs
  • Paid Volunteer Time Off
  • Tuition Reimbursement
Full Job Description

About the Role

Accountable for providing subject matter support to the account management teams that manage SHBP, with a focus on key strategic relationships within the market. This position will focus on building and maintaining strategic relationships with the various SHBP stakeholders, as well as supporting others within the team to do so. This position is indirectly responsible for increasing the profitability of the book of business and expanding membership and revenue.

What You'll Do

  • Provides subject matter support to the account management teams in areas related to underwriting, ancillary products, benefit design, and market-specific dynamics.

  • Serve as the subject matter expert for billing operations, ensuring accurate billing administration and timely resolution of billing inquiries and discrepancies.

  • Maintain accurate and updated billing master roster.

  • Develop and maintain monthly, quarterly, and annual forecasts, identifying trends, variances, risks, and opportunities impacting financial performance.

  • Support of plan design implementations, ensuring accurate translation of State legislation into business requirements.

  • Act as the business lead for vendor integrations serving State members.

  • Serves as a liaison for account management team and other support areas within the organization that impact client management.

  • Manage database of individual stakeholders within the market and their connections.

  • Provides assistance in developing strategic business plan to retain and grow within the SHBP Plan.

  • Train newly hired staff on the unique SHBP Market.

What You Bring

Education/Experience:

  • Prefers Bachelors degree from an accredited college or university.

  • Requires a minimum of 10 years of experience in group health.

  • Experience managing in a fast paced, performance driven environment necessary.

  • Knowledge of complex billing operations preferred


Knowledge:

  • Must be proficient in the use of personal computers and supporting software in a Windows based environment.

  • Knowledge of health insurance plans, health care delivery systems, and claim operations.

  • Knowledge and understanding of pricing and underwriting principals.

Salary Range:

$97,800 - $133,455

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

  • Comprehensive health benefits (Medical/Dental/Vision)

  • Retirement Plans

  • Generous PTO

  • Incentive Plans

  • Wellness Programs

  • Paid Volunteer Time Off

  • Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

About Horizon Blue Cross & Blue Shield

Horizon Blue Cross Blue Shield of New Jersey is a health insurance company that provides coverage to individuals and businesses in New Jersey. The company offers a variety of health plans, including HMO, PPO, and EPO plans, as well as Medicare and Medicaid plans. Horizon BCBSNJ also provides wellness programs and resources to help members manage their health. The company is committed to improving the health of the communities it serves and has partnered with local organizations to address health disparities and promote healthy living.
Learn more about Horizon Blue Cross & Blue Shield
Size
5,500 employees
Industry

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