Description

Join Our Team as a Key Accounts Manager

As a Key Accounts Manager (KAM), you will play a critical role in managing and growing some of Advanced Composites' most strategically important customer relationships. You will serve as the commercial leader for assigned key accounts, developing long-term strategies that drive profitable growth while ensuring exceptional customer satisfaction.

In this highly visible role, you'll work closely with customers, Sales Leadership, R&D, Technical Services, Operations, and regional teams to identify new opportunities, strengthen partnerships, and deliver value-added solutions. Your ability to build trust, influence decision-makers, and navigate complex business environments will be essential to your success.

What You'll Do

• Develop and execute strategic account plans that align with company objectives and profitability goals.
• Build and maintain strong relationships with customer stakeholders across purchasing, engineering, materials, product development, and manufacturing functions.
• Serve as the primary commercial contact for assigned key accounts.
• Lead customer discussions related to pricing, quality, delivery performance, business reviews, and escalation management.
• Identify and pursue new business opportunities, applications, and growth initiatives within existing and prospective accounts.
• Collaborate with the OEM Business Leader to secure profitable new and existing business.
• Provide accurate monthly forecasts, annual budgets, and long-range planning projections.
• Partner with Customer Solutions, Operations, Technical Services, and R&D to address customer needs and support business growth.
• Travel regularly to customer locations to strengthen relationships, understand future business opportunities, and provide strategic support.
• Support collection efforts and help manage outstanding accounts receivable balances.
• Work collaboratively with ACP Mexico and other regional teams to ensure alignment on shared customer initiatives.
• Deliver market insights regarding customer strategies, OEM activity, industry trends, and competitive developments.

What We're Looking For

A Strategic Relationship Builder

You excel at developing trusted partnerships and influencing stakeholders at all levels, including senior and executive leadership.

A Results-Driven Leader

You take ownership of business outcomes and consistently focus on achieving growth, profitability, and customer satisfaction objectives.

A Skilled Negotiator

You confidently manage commercial discussions and balance customer needs with company objectives.

A Collaborative Team Player

You work effectively across Sales, Operations, Technical Services, R&D, and other functional teams to achieve shared goals.

A Problem Solver

You anticipate challenges, analyze data, and implement effective solutions that support long-term customer success.

Required Skills

• Excellent verbal, written, and presentation communication skills.
• Strong leadership presence with the ability to influence without direct authority.
• Proven ability to develop and execute account growth strategies.
• Strong negotiation and relationship management skills.
• Excellent organizational and prioritization abilities.
• Analytical mindset with strong business acumen and data-driven decision-making capabilities.
• Ability to effectively manage multiple priorities in a fast-paced environment.

Technical Skills

• Strong understanding of customer account management and strategic sales planning.
• Knowledge of automotive industry customer requirements and OEM business processes preferred.
• Understanding of competitive products, market trends, and business development opportunities.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
• SAP experience is beneficial.

Experience

• Minimum of 5 years of experience in automotive, chemical, plastics, composites, or related industrial sales environments preferred.
• Demonstrated experience managing customer accounts and developing profitable business relationships.
• Experience interacting with OEMs, Tier 1 suppliers, or other automotive industry stakeholders is highly desirable.

Education

• Bachelor's degree in Business, Marketing, Engineering, Communications, or a related field required.
• Equivalent combination of education and relevant professional experience may be considered.

Work Environment

This position may operate remotely and requires regular travel to customer facilities, manufacturing locations, and business meetings. Candidates must maintain a professional home office environment and be available to attend in-person meetings, training sessions, and customer visits as needed.

Travel requirements may be up to 50%, depending on customer needs and location.