Key Account Manager (USA) Miba Sinter -Metro Detroit AreaDetroit, MI
50%
Key Account Manager (USA) , Miba SinterWe are looking for a results-driven Key Account Manager to lead and grow our business in the U.S. market.
Location: McConnelsville, OH / Detroit, Michigan area preferred
Travel: Frequent travel to Metro Detroit area and other customer locations required
In this role, you will act as the central interface between customers and internal teams, ensuring seamless execution, high customer satisfaction, and sustainable profitability. If you thrive at the intersection of customer relationships, engineering, and commercial strategy, this is your opportunity to make a real impact.
Drive Business Growth - Identify and develop new business opportunities while expanding existing accounts
- Lead RFQs, quotations, and negotiations to win profitable business
- Define and execute pricing strategies, margin targets, and commercial conditions
- Contribute to short- and long-term strategic planning and market development
- Prepare, submit, and follow up on customer quotations and proposals
- Own contract reviews, negotiations, and risk assessments
- Track and report on sales performance, profitability, and KPIs
- Conduct market, competitor, and customer analysis
- Monitor industry, financial, and technology trends to identify growth opportunities
- Develop account strategies and sales forecasts to support business planning
Own the Customer Relationship - Build and maintain strong relationships with key decision-makers and stakeholders
- Act as the voice of the customer internally, ensuring expectations are clearly understood and met
- Ensure timely and professional response to all customer requests
- Drive customer satisfaction, retention, and long-term partnerships
- Facilitate effective communication across global and cross-functional teams
- Maintain and leverage CRM data for strategic account management
- Support processing of customer claims, VA/VE activities, audits
- Monitor customer sales and profitability
- Perform sales planning in accordance with Miba guidelines
- Act as a customers advocate within Miba
- Organization of customer meetings
What You Bring - Bachelor's or Master's degree in Engineering, Business, or a related field
- 4-7 years of experience in Key Account Management, B2B sales, or business development
- Experience in the automotive industry, ideally with exposure to metal forming, sintered, or powder metal components
- Proven track record in:
- Customer acquisition and growth
- Program management and product launches
- Commercial negotiations and profitability management
- Experience working with CRM systems, SAP, and MS Office
- Strong customer-first mindset with ownership and accountability
- Ability to work effectively in cross-functional and global teams
- Willingness to travel (~50%)
