Job Summary - Key Account Manager

The Key Account Manager works in partnership with dealership clients and serves as the primary point of contact for their assigned portfolio of PureCars and AutoAlert customers. This role is responsible for overall account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels.
The Key Account Manager is committed to maximizing customer success by increasing client knowledge, adoption, and utilization of the PureCars and AutoAlert solutions through a consultative, proactive, and customer-focused approach. Once a sale has been successfully closed, the Key Account Manager is introduced to the customer and serves as the primary relationship owner throughout the entire customer lifecycle-from implementation through ongoing partnership and growth.
You are a collaborative team player with strong problem-solving abilities and an innovative mindset. You'll be part of a creative, diverse, and high-performing team focused on increasing customer satisfaction, engagement, retention, and revenue growth. This fast-paced role requires excellent leadership, organization, prioritization, and interpersonal skills.
Essential Functions
• Travel as necessary to maintain an in-person dealership presence.
• Build strong relationships with key dealership stakeholders, including Dealer Principals, General Managers, and other leadership.
• Present ROI, performance insights, and opportunities to maximize utilization of the PureCars and AutoAlert platforms and solutions.
• Schedule recurring business reviews and strategic planning sessions with dealership stakeholders and customer champions.
• Strengthen and maintain long-term relationships with assigned clients.
• Serve as a trusted advisor by consulting and developing strategic recommendations with dealership leadership.
• Regularly review dealership assets, platform settings, user access, and utilization with client leadership.
• Identify opportunities for organic growth and additional product adoption while ensuring customers maximize the value of the PureCars and AutoAlert product portfolio.
• Monitor dealership performance metrics and demonstrate the value of PureCars and AutoAlert through data-driven recommendations and process improvements.
• Increase client knowledge and adoption of PureCars and AutoAlert products and solutions through education and consultation.
• Identify, develop, and cultivate customer advocates for PureCars and AutoAlert.
• Represent the voice of the customer internally by collaborating with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams.
• Hold customers accountable for agreed-upon success plans and platform utilization.
• Coordinate and promote customer training to ensure dealerships receive the level of service and support they expect.
• Maintain a strong working knowledge of the PureCars and AutoAlert product suites.
• Complete and submit required reports, documentation, and administrative tasks while following company policies and procedures.
• Meet regularly with leadership to discuss client health, initiatives, opportunities, and progress toward established goals.
• Promote adoption and utilization of customer-facing tools, reporting, and marketing resources available through the PureCars and AutoAlert platforms.
• Guide customers to the appropriate support, training, and customer success resources as needed.
• Perform other duties as assigned.
Your Experience and Impact
• Minimum of 5 years of automotive industry experience preferred.
• Bachelor's degree preferred.
• Previous account management, customer success, or customer support experience required.
• Experience with consultative, solution-based, or strategic selling approaches.
• Strong presentation and communication skills with the ability to lead customer meetings, training sessions, and executive business reviews.
• Demonstrated attention to detail and commitment to accurate recordkeeping.
• Excellent written and verbal communication skills with the ability to clearly articulate ideas and recommendations.
• Exceptional customer-facing skills with the ability to build credibility and trust with internal and external stakeholders.
• Strong analytical and problem-solving skills with the ability to evaluate customer needs and develop effective solutions.
• Working knowledge of the automotive retail industry, market trends, and competitive landscape.
• Strong understanding of customer success principles and SaaS technology adoption.
• Demonstrated knowledge of the PureCars and AutoAlert product portfolio is preferred.
Supervisory Responsibilities
This position has no direct supervisory responsibilities but partners closely with cross-functional teams throughout PureCars and AutoAlert to deliver an exceptional customer experience.