For the Key Account Managers, relationships and project management are of utmost importance. The accounts you will be working with are complex and require tremendous collaboration with both internal and external teams. The Key Account Manager is the one single point of contact and must streamline communication among the various groups involved.
To be successful in this role, you will have a passion for customer success and project management both from an internal and customer facing perspective. You will develop relationships with important strategic clients and will provide account performance execution support, analysis and tactical help to drive successful implementations and ongoing customer satisfaction. As a Key Account Manager at IXL, you will work with other internal teams to provide best in class service. You will also partner closely with the sales field manager and team for strategic go-forward planning and execution.
The ideal candidate will be proactive, well organized and extremely personable, ensuring strategic communication touch points for multiple accounts. You will possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING- Develop a keen understanding of client needs in order to provide a best in class customer experience and maximize product and service adoption, usage and engagement
- Own the day-to-day program management activities with approximately 30-50 key clients and coordinate tactical projects to completion across internal groups
- Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions
- Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts
- Work closely with the IXL Professional Learning Group to understand customer needs and professional development needs
- Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client's goals
- Understand all facets of the IXL products as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
- Curiously learn and develop true alignment with internal IXL Learning systems and processes
- Effectively communicate new product enhancements and benefits to client
WHAT WE'RE LOOKING FOR- BA/BS Degree required
- 5+ years in account management/customer service
- Project management experience is a plus
- Experience in education from a practitioner perspective preferred
- Experience in educational technology preferred
- MS Office, Google Suite computer skills. Salesforce experience a plus
- Proven organizational skills, attention to detail, and time management to succeed in a high volume, deadline driven environment
- Ability to work independently and to be self motivated to achieve goals
- Strong speaking, presentation and written communication skills a must
- Comfortable with technology and passionate about bringing technology into the classroom
