InVue

Key Account Manager

InVue • $70K — $95K *
Charlotte, NC 28269In-Person
Business Services
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 5-7 years in account management or customer service in a technical or B2B setting
  • Experience managing complex customer accounts and cross-functional relationships
  • Strong project management and organizational skills
  • Excellent interpersonal and communication skills
  • Proficient in Microsoft Office, especially Excel; ERP experience is a plus
  • Analytical and process-oriented with workflow optimization skills
  • Flexible and solution-focused, willing to travel occasionally.

Responsibilities

  • Manage a portfolio of strategic accounts as primary contact for commercial and operational needs
  • Build and maintain strong relationships with customers and stakeholders
  • Lead regular customer review meetings and respond to ad hoc requests
  • Support sales teams with strategic opportunities and collaborate with other Key Account Managers
  • Coordinate end-to-end order management, including service and supply planning
  • Monitor order flow and manage escalations in collaboration with other teams
  • Lead project execution and rollouts for assigned accounts and new product lines.

Benefits

  • Opportunity to work directly with strategic customers
  • Engagement in all product and demand needs
  • Dynamic work environment with cross-functional collaboration
  • Chance to lead impactful projects and account rollouts
  • Deep involvement in the customer journey and service delivery.
Full Job Description
Description

As a Key Account Manager, your mission is to drive exceptional account management and commercial support for InVue's direct and strategic customers. You'll oversee the end-to-end customer journey-from onboarding to business expansion-by acting as a key liaison between customers, the commercial team, and internal departments. To achieve this, you will be a trusted advisor to both customers and field sales teams and have a high level of engagement in all product and demand needs.

KEY RESPONSIBILITIES:

Accounts & Relationship Management
  • Manage a portfolio of strategic accounts, acting as the primary point of contact for all commercial and operational needs
  • Build and maintain strong relationships with the direct customers, end users and key stakeholders.
  • Lead regular customer review meetings and respond to ad hoc requests, ensuring timely follow-up and resolution
  • Support the sales team with strategic opportunities and collaborate with other Key Account Managers as needed

Order, Supply & Demand Management
  • Coordinate the end-to-end order management processes, including service, supply planning, and demand forecasting for assigned customers and act as spokesperson throughout the InVue organization and the service providers for the needs of these customers.
  • Monitor order flow, manage escalations, and resolve issues in collaboration with supply chain, technical teams, and service providers
  • Own demand and inventory planning for assigned accounts, ensuring timely delivery and alignment with customer expectations

Project Leadership
  • Lead project execution/rollouts for assigned accounts
  • Lead rollout and implementation of new accounts, addition of InVue product lines to existing customers, and product roll outs.
  • Oversee project planning, quoting, inventory research, installation scheduling, test follow-up, troubleshooting and customer communications
  • Coordinate with Sales and Engineering for custom part requests and deployment strategies

Product & Market Insight
  • Maintain deep knowledge of InVue's product portfolio and usage instructions
  • Stay informed on industry trends, competitor offerings, and customer feedback to identify growth opportunities and improve service

QUALIFICATIONS:
  • Bachelor's degree preferred; 5-7 years of experience in account management or customer service in a technical or B2B environment
  • Proven experience managing complex customer accounts and cross-functional relationships
  • Strong project management and organizational skills; ability to manage multiple priorities under tight deadlines
  • Excellent interpersonal and communication skills (written and verbal)
  • Proficient in Microsoft Office, particularly Excel; familiarity with AS400 or similar ERP systems is a plus
  • Analytical and process-oriented, with a high ability to connect and optimize workflows
  • Flexible, proactive, and solution-focused mindset
  • Must be able to travel a few times a year to meet with customers and sales partners in the US and Canada. Candidates with an active passport are preferred.


About InVue

InVue is a security products and services company that specializes in protecting high-value merchandise. The company was founded in 1972 and is headquartered in Charlotte, North Carolina. InVue offers a variety of security products, including electronic locks, alarms, and display systems. The company's products are used in a variety of industries, including retail, banking, and healthcare. InVue has over 500 employees and operates in several countries around the world.
Learn more about InVue
Size
500 employees
Industry
Hospitality & Recreation
Founded
1972
* Ladders Estimates

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