Job DescriptionResponsible for managing assigned account in support of business objectives to ensure account's satisfaction with products and services. This responsibility includes various activities requiring consistent directing, planning, scheduling, and tracking of tasks. The Account Manager will have overall responsibility for the account ("account" and "program" are used similarly).
- Develops and improves account relationship, revenue and profitability.
- Plans and directs activities of functional areas, fulfillment and customer service ensuring overall team goals, objectives and KPI (Key Performance Indicators) levels are met.
- Assumes overall responsibility for front end (call center), back end (fulfillment and printing) and finance operations toward the client for the account.
- Prepares cost estimates and develops proposals for all changes requested that affect the account.
- Responsible for implementation of change requests.
- Monitors the activity progress and directs production scheduling to meet client's expectations and deadlines.
- Responsible for staff-related activities (hiring, staffing, interviewing, skill development, disciplinary activities).
- Responsible for continuous cost reduction, process improvement and problem resolution.
- Coordinates special projects and activities with internal departments and outside vendors and ensures the timely completion of these activities.
- Replies to all inquiries regarding the account in a timely manner.
- Reports periodically business performance, status and trends to assigned account.
- Reviews account specific P&L (Profit and Loss) statement.
- Supports other programs and projects by sharing best practices, experiences and know-how.
- Continuous involvement and support with departmental process improvements.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- BS degree preferred or a minimum of 4 years of experience.
- 3- 5 year's experience owning client implementations.
- 3- 5 years' sales experience, including both account growth and new business development.
- 3- 5 years' experience in account management in a leadership capacity managing teams.
- 2 years' experience managing P&L performance, including cost optimization and profit maximization.
- Previous Managerial or supervisor experience preferred.
- Excellent organizational skills and exceptional follow through discipline.
- Excellent written and oral communication skills.
- Strong leadership skills and exceptional customer service focus.
- Strong analytical skills, strategic thinking.
- Capable of realizing, interpreting and developing account growth.
- Read, create, analyze and interpret financial reports, legal documents, pricing agreements and other relevant documentation.
- Analyze problems, detect root causes and resolve all issues.
Additional Information- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
