Job Summary:

The Justice-Involved Site Manager provides strategic leadership and day-to-day oversight of Serene Health's Enhanced Care Management (ECM) services for individuals transitioning from incarceration within a single office location. This role directs Lead Care Managers, strengthens custody-to-community care transitions, ensures consistent use of internal policies and workflows, makes data-informed operational decisions, and builds effective partnerships with Medi-Cal managed care plans, correctional facilities, county agencies, health care providers, and community-based organizations.
Duties/Responsibilities:

• Oversee and manage all Justice-Involved staff members across all office locations.
• Direct, organize, and continuously improve justice-involved ECM operations across multiple offices.
• Establish and monitor staffing patterns, program goals, workflows, and performance objectives aligned with Serene Health requirements and applicable contracts.
• Lead regular team meetings to communicate priorities, resolve operational barriers, review member-transition needs, and sustain a high-performance culture.
• Maintain current working knowledge of ECM and Justice-Involved Reentry Initiative guidance and translate relevant changes into operational practice.
• Champion consistent application of internal policies, workflows, escalation pathways, and documentation standards; identify gaps and lead corrective action.
• Partner with Human Resources on recruitment by interviewing candidates and making hiring recommendations for open positions.
• Manage onboarding, orientation, and role-specific training for staff serving justice-involved members.
• Provide regular coaching, case consultation, and structured supervision that reinforces accountability, cultural humility, trauma-informed practice, staff safety, and professional growth.
• Conduct performance reviews, set clear goals, document outcomes, and implement progressive disciplinary action in accordance with organizational policy.
• Coordinate termination processes with Human Resources, ensuring procedural fairness, thorough documentation, and adherence to organizational guidelines.
• Review, approve, and submit payroll accurately and on time; resolve discrepancies and follow applicable wage-and-hour requirements.
• Oversee timely engagement of referred members before or after release, as applicable to the member's pathway and Serene Health's assigned scope.
• Ensure care teams support individualized, person-centered transition planning with the member and coordinate warm handoffs from pre-release care management to community-based ECM when applicable.
• Promote continuity of physical health, behavioral health, substance use disorder, pharmacy, dental, social, and other needed services during the transition to the community.
• Ensure each enrolled member has an individualized care plan that is co-created with the member, updated as needs change, and actively monitored for progress and barriers.
• Monitor outreach, engagement, enrollment, care-plan completion, appointment connection, referral follow-through, and transition outcomes; intervene when performance or member safety concerns arise.
• Ensure staff use respectful, non-stigmatizing, strengths-based, culturally responsive, and trauma-informed approaches when serving adults and youth affected by incarceration.
• Oversee quality review, case escalation, incident reporting, and corrective-action processes within the manager's authority and in coordination with ECM Leadership.
• Serve as the primary site-level liaison among Serene Health ECM, Medi-Cal managed care plans, correctional facilities, county agencies, probation or parole partners when involved in the member's care, health care providers, and community-based organizations.
• Develop practical referral, information-exchange, release-notification, appointment-linkage, and escalation workflows with partners while protecting member privacy and following applicable organizational requirements.
• Coordinate resolution of barriers involving member identification, referral status, release timing, contact information, benefit access, transportation, medications, durable medical equipment, housing, and other transition needs within the team's scope.
• Represent Serene Health professionally in partner meetings, implementation workgroups, network convenings, and community collaborative forums.
• Build and maintain a reliable network of reentry resources and facilitate closed-loop referrals without promising services or eligibility that have not been confirmed.
• Ensure accurate, timely, and complete documentation in the designated electronic health record and ancillary systems to support quality care, program oversight, compliance, and reimbursement.
• Extract, analyze, and synthesize productivity, engagement, quality, and transition data to generate actionable management reports.
• Use caseload metrics, referral trends, release timelines, outreach results, care-plan status, and outcome indicators to set priorities, allocate resources, and identify improvement opportunities.
• Establish and track key performance indicators for team productivity, member engagement, warm handoffs, documentation timeliness, care-plan completion, referral closure, and program compliance; present findings to leadership.
• Protect the confidentiality and integrity of member information and ensure staff follow approved data-sharing and record-management processes.
• Performs other duties as assigned.

Education and Experience:

• Bachelor's degree from an accredited college or university required; an equivalent combination of education and relevant experience may be considered.
• Minimum of seven years of progressive experience in a health care, care management, behavioral health, social services, reentry, or closely related setting.
• Demonstrated experience managing or supervising multidisciplinary care teams.
• Demonstrated professional experience serving justice-involved adults and/or youth and coordinating reentry-related health or social services.
• Experience collaborating with correctional facilities, Medi-Cal managed care plans, county agencies, behavioral health systems, and community-based organizations strongly preferred.

Required Skills/Abilities:

• Working knowledge of social determinants of health and the barriers that can affect health, engagement, and stability during reentry.
• Ability to lead person-centered, trauma-informed, culturally responsive, recovery-oriented, and non-stigmatizing services.
• Demonstrated cultural humility and ability to work effectively with diverse populations and communities.
• Strong knowledge of care coordination, transition planning, multidisciplinary case review, closed-loop referral practices, quality improvement, and operational compliance.
• Bilingual in English and Spanish preferred.
• Strong proficiency in Microsoft Office Suite and internet-based applications.
• Skill in navigating multiple electronic health record systems while maintaining data integrity and accuracy.
• Excellent verbal, written, and interpersonal communication skills, including the ability to engage staff, members, executive leaders, health plan representatives, correctional partners, and community stakeholders.
• Strong analytical and data-informed decision-making skills, with the ability to interpret complex information, identify trends, and translate findings into measurable operational improvements.
• Ability to implement and continuously refine internal policies and workflows while supporting consistent adoption across the site team.
• Exceptional judgment, organization, and prioritization skills in a fast-paced environment with time-sensitive member transitions.

Physical Requirements:

• Willingness and ability to travel to Serene Health offices and partner locations for oversight, training, meetings, and care-transition coordination.
• Ability to follow site-specific safety, security, identification, and clearance procedures when entering partner or correctional settings, where applicable.
• Ability to remain seated at a desk and work at a computer for extended periods.
• Ability to lift up to 10 pounds occasionally.

Pay range

$76,000-$105,000 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.