ResponsibilitiesPeraton is currently seeking to hire a Junior Technical Help Desk Support for its' Federal Strategic Cyber program.
Location: On-site, Quantico, VA
In this role, you will:
- Provide Tier II technical support to end users via phone, email, and virtual support channels.
- Support the operation, maintenance, and troubleshooting of system infrastructure.
- Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
- Create and deliver technical training materials for end users and support personnel.
- Compile and report monthly support metrics.
- Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
- Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
- Participate and support in a monthly on-call rotation.
- Develop and maintain in-depth knowledge of the company’s products, services, applications, and systems.
- Provide support in an environment that operates 24 hours a day, 7 days a week.
Qualifications
Required Qualifications:
- BS/BA with 3 years of relevant experience. An additional 4 years of relevant experience may be considered in lieu of the bachelor's degree.
- Experience providing Tier I and Tier II technical support.
- Experience troubleshooting computer hardware, software, and networking systems.
- U.S. citizenship required.
- A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.
Preferred / Desired Qualifications:
- Experience with Active Directory.
- Experience supporting RSA SecurID tokens.
- Experience with Microsoft SharePoint.
- Strong troubleshooting, communication, documentation, and customer-service skills.
- Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
